The Sports Club of West Bloomfield

Was a member and ended my membership for reasons unrelated to the club. Around that time, I went to bat for Sports Club for a friend who wanted to quit. They spoke to her and promised changes, which not only didn't happen, but the opposite happened.They failed to cancel her membership (which I know she did because we talked about it at the time). She didn't notice it right away. Not only did they refuse a reasonable remedy, they are charging her for one more month. This is a long time member who utilized the club for activities, camp and fitness. She hadn't used the club since she sent her cancellation.I was telling my husband that I sent an email to the person at the club I asked to speak to her originally, and they didn't even have the courtesy to respond. He reminded me we had the EXACT same problem. We cancelled our membership and they didn't put it in the system. I don't remember the details, but I believe they were forced to come to an agreement when he provided documentation that it was, in fact, sent.Truthfully, I don't believe this is malicious, I believe it is incompetence, which is worse. It's frustrating because I like the Sports Clubs for activities, but if you can't trust a company, you can't do business with them.

This place does not make any exceptions, charges way too much for its programs and is very cheap with their policies. By the way, why do you charge so much for tennis? If a lesson is $45 and there are 8 kids in a lesson with 1 coach earning lets say $50 for the lesson, $310 are left over. There are certainly way too many lessons per day and too few administrators to have a need for charging that much! I would really like to know why this place charges such a high amount for lessons! Other clubs charge half as much and provide the same quality if not better lessons. Coaches are good and skilled, but administrators and other employees are cheap and do not accommodate.

Just visited the club after a long summer vacation and all I can say is WOW. The interior has been redesigned, there's a new, huge indoor soccer field, and per the signs, there is all new, high-tech workout equipment coming soon! These changes are a long time coming and have already boosted the quality of the business beyond that of the other local options. If this isn't evidence of investment in the members, I don't know what is. On top of that, the staff is even friendlier than ever. I've been a member of the Sports Club for over 10 years and I certainly wouldn't go anywhere else.

I was a member many years ago, as well as recent member. I sustained a back injury that put me in physical therapy for 3 months. My doctor suggested I stay off the club's running track because it has a curve, which aggravated my back. My doctor also recommended swimming. I placed many calls to the Sports Club, letters requesting my membership be terminated, with only two months left on my contract. My doctor even wrote a letter supporting my injury. The owner of the Sport's Club never returned my calls, not responded to my emails. I find this very offensive. The Sports Club obviously needs my money, all $155.00 remaining on my contract. Since the injury occurred in December 2017, I have been paying and have not been there since. All the people I know that have memberships there, have already left or are leaving when contract is up. The Sports Club breached all of our contracts but taking out the pool, but they still want their money from their members. Ignored calls, letters and emails is unacceptable. Take your business elsewhere, the owner is unethical and rude! There are better gyms out there. Don't be fooled by their appearances of wanting to resolve and "help" you. A friend of mine also canceled her membership five months ago and they still charge her credit card, which they are not authorized to do. Unacceptable!

Thank you Shirley for the review! We are working hard to change your 4 into a 5!

We are very sorry for whatever happened to earn a one star review. Please contact Membership at Ext 4 or a manager at Ext 114 and give us a chance to increase the stars. And your satisfaction We view issues as ways we can improve so we appreciate your input.

Thank you so much Sarah! We appreciate your review!!!

Thanks James! We appreciate all you do!!

Great facility. Looking forward to visiting again.

Nice place. Has anything you could want, but seems a bit old and run down on the inside.