BodyFuel Fitness

Stay Away—My wife and I canceled our memberships on Jun19th, here it is Sept 9th, and still getting charged. I have called the gym twice and get referred to a third party billing agency. You call them and get the run around speaking with different operators. Sad, these type of companies use these tactics to squeeze as much $$$ as they possibly can from you.

The owner is very rude. Pretty sure the owner was drunk when he started yelling at me for the shorts I was wearing.

Great service and very nice and big space and a lot of different equipment 🌟‼️ …

The owner John has the worst attitude towards his members if he doesn’t like what your saying he will start an argument with you.

Wish they would utilize the A/C or at least get some fans running. Always hot no matter what the season is. Besides that, I typically do not have any other complaints.

Don’t choose this gym, unless you will never cancel your member.I got a really bad experience. I canceled my membership in July, but at the end of July, I got a monthly fee charge.So I went to the gym and talk to some ladies, they said my member is not canceled, so I cancel again, and make sure I’m canceled. One lady said, my member was canceled, and the first and last month fee I paid the first day I open my member will back to my account.After two months, I got a mail that said, I need pay 10.99 to cancel my member, I call them, and they said after I canceled my member, they will have 30-60days to pending cancel.My first and last month's fees never back to my card, and another charge to cancel my membership.I also got really bad memories of my last call. That manager’s voice sounds impatient, not to fix the problem.

This place is an absolute sham of a business. I don’t ever go to the point of complaining, but this is completely outrageous. I haven’t lived in Nevada for nearly 3 years. I canceled my membership when I moved away and they randomly started charging me again. I have called multiple times and “John” is never there. You can’t charge people for a service they aren’t utilizing. At this point BodyFuel owes me nearly $350 dollars. It doesn’t matter how many times I call or email, they won’t fix it. It’s insanity. I shouldn’t have to cancel my credit card to stop being charged for this. What a ridiculous concept. Clearly based on the reviews on google and yelp, this happens to a lot of people. I was a very loyal member for years before I moved away. It’s disappointing, disrespectful, and flat out poor business. Don’t have a business if you can’t run one. I would like to be contacted with a resolution before needing to escalate this further. I am frustrated that writing a review is the only way to get the ball rolling on this. This has taken way too much of my time, and apparently the time of others.POOR BUSINESS PRACTICE.

You would think this business would support men and women that serve for our country. However they do not. Told one thing and when a solider got back had a huge bill from them. No other membership company has done this and always pause the membership while a solider is deployed over seas. You guys need to get your whole team on the same page....

I am really sad to have to write this review, but I think it is absolutely necessary. I canceled my membership back in January, as I needed a gym that was closer to where I lived. I had to pay an additional $60 when canceling, as I was breaking my contract. I signed all of the necessary papers, and I fully believed my membership was canceled. I started receiving charges two months later, and as soon as I noticed, I called. Due to covid, the gym was shut down, and I couldn't get through. Once the gym opened again, I called and was told the manager would return my call. That didn't happen. I called another two times, and still, the manager did not call. Finally, I sent an email explaining my frustration, and someone named John responded saying I never canceled my membership. As I didn't save my cancellation papers, I had to prove I canceled by sending in my bank statements. He finally agreed that I had canceled, but as I "didn't call earlier", he didn't think he could refund me for the additional membership charges. I explained that I had called previously, so he said he would look into it, and he would get back to me. This conversation happened in October, and I followed up in November, and I have still not received a response from John. This has been such an awful and unprofessional experience, and at this point, I am just so over it. I feel as though I have done everything I could to make this a smooth process, and I have just been treated poorly and ignored. I will follow up with John again, but at this point, I know I will be ignored. I have never written a poor review for any company before, but I think it is extremely important to make others aware of how this gym operates. If you need to cancel for any reason, double-check that your membership has actually been canceled. And, keep the cancellation papers or payment confirmation. If you don't, your membership most likely will not be canceled, you most likely will not be refunded, and the manager will not follow up with you. This is obviously not the first time this has happened, as there are plenty of other reviews where people have had similar experiences. If you want to support this gym, go for it, but keep this review in mind if you decide to cancel. I hope the management at Body Fuel will treat its members and customers better in the future.

One great gym I really liked it better than my 24 Hour Fitness I used to go to in Reno👍👍👍👍😊 …