All American Gymnastics & Super Ninja

Incredibly poor value for the price. The facilities and the equipment are excellent. Unfortunately, the quality of instructors have decreased over the past year and most instructors now seem to be focused on going through the motions and babysitting, but not instructing. The management and policies were the dealbreaker. They now only offer one makeup session per month and they make it nearly impossible to make up classes. Recently we signed up for a Saturday makeup class and didn’t find out that they weren’t accepted until we suited the girls up and arrived at the gym. That didn’t stop them from charging us a credit for the makeup session. Just poorly run. It’s unfortunate because there aren’t many gyms in the area but I’d rather teach our kids at home than deal with AAG’s lack of professionalism.

Wildly unimpressed. We only lasted a few weeks due to the passive instruction our daughter received in class and the mismanagement of our make up class. We were in the parking lot for an approved make up session when staff called to tell us we couldn’t come due to a scheduled event in the gym. Even though they approved the session request two weeks prior! The staff member was rude, expressed no remorse. We gave a manager a chance to make things right and were again met with poor customer service. We’re done; we gave notice. We’re switching to Olympia. 1/5, do not recommend.

Thank you!

Thank you!

Birthday Party Disappointment.From start to finish, I felt there was an issue. I booked weeks in advance, had to ask multiple times for waivers for the kids parents to fill out. The day of - still had no waivers. I called them 10 times day of, not a single time did anyone answer the phone. We were told to arrive at 4:15pm for our 4:30 party. We would be placed into our party room at 415 and begin the party on time. With no one having a waiver filled out and I was bringing 14 kids without their parents, I knew I needed to get there a little early to fill all of them out. We walk in at 4pm and very obviously bothered the front desk person who informed me on 3 different occasions within the first few minutes that we were early and they aren’t ready for us. I let them know we didn’t have the forms & the lady who I spoke with earlier that week and asked to send them again wanted to argue with me that she sent them. Again, I DID NOT HAVE THEM. 415 rolls around, our room isn’t ready. 430 rolls around the kids are getting antsy and want to play and are told by the employees they just all need to sit down and quiet down. 14 11 year old girls at a birthday party, cmon! 440 they’re finally ready for them to stretch. They go out to the floor for their 1 hour of play (50 minutes) and everything is fine. They’re having fun. Last 30 minutes we have in the party room area. We do cake & snacks right away. The worker walks in, and stuffs all my daughters birthday presents in a trash bag, doesn’t say a word to me. So we have 20 minutes left to do what? They aren’t allowed to play anymore, and you shoved all her presents in a trash bag???? I ask why? And was told “we don’t open presents here”.Ummm what?? She isn’t even given the option to open her presents at her party??Not a single worker came into the party room, they just completely ignored us being there. So we left early.$360 spent for less than a hour of activity and the staff was so rude to us!! My daughter left her own birthday party upset and got to hear from all her friends on the hour drive home how disappointed everyone was.Definitely look other places before wasting your time and money.

Thank you!

Thank you

Thank you!

Thank you!

Thank you for the review!