All American Gymnastics & Super Ninja

We have been going here for years but now are pulling our children due to policy changes. We pay monthly and happen to be out of town for a couple of family get togethers so we missed our Saturday classes. In the past we could attend other classes or fun days but now the only other class is after 7pm which is when our very young kid is getting ready for bed (Toddler). We are told that we can't do fun days anymore to use up our credits. I have given them money for a months worth of classes that I can't even use all of and they won't do anything to make it right. We are ending our relationship with this company and won't be back until they give us back some way to use up these credits.Oh and if you miss two classes in a row, forget it. You can only miss 1 class a month now.Update: We we're able to move our month credit over to a different class at a different time. We will see how things progress.

The facilities are great. The instructors are great. Everything else is atrocious. The people that answer the phones (when they do, which is rare) are rude and unhelpful. The makeup policy, which they insist you navigate online, is too rigid and limited to achieve making up any classes. So then you call and they get mad that you’ve called about makeup classes. They will at times offer a makeup without formal instruction which is essentially just a strategy to reduce paying for trained instructors. For the price (>$25/session) I think we could at least expect cordiality and respect, but alas this has not been our experience. Our family pays a similar price for swim lessons (which must have larger overheads…) and the customer service and makeup policies have always been reasonable, family-oriented, and geared towards ensuring our children meet their goals and milestones.

Terrible Communication and Lots of Excuses!!!On multiple occasions upon arriving we were told there was no room for our children who were signed up online and made to wait for the next class (over an hour). We have also been called 30 min prior to the start of class to be told there was no space for our child who was already signed up, and have also been placed in the incorrect class. The website and email communication often times contradicts one another when signing up for an activity night. The times are often off by 30 min or more. We will not be coming back!!!

Great gymnasium! ton of space, clean, professional and experienced staff, variety of classes and activities for all age groups, competitive pricing and all around fun for my children

Thank you!

Thank you

Thank you

We had such a great experience for myself and kids at family play time. We will definitely be back!

All out best experience ever for kids and up!