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Fitness 19 at Oakbrook Plaza, Thousand Oaks, CA, offers a clean and welcoming environment equipped with a variety of machines for an effective workout. The gym remains open from early morning until late night, making it convenient for different schedules. Members appreciate the friendly, professional staff, particularly managers like Zach and associates like Cheyanne, who enhance the gym experience with their helpfulness.

Additional amenities such as tanning, red light therapy, and water massages add value to the membership. However, some customers have experienced issues with the accuracy of information provided at the front desk and difficulties with the service cancellation process.

Pros:

  • Clean environment.
  • Friendly and professional staff.
  • Wide variety of machines.
  • Convenient hours from early morning to late evening.
  • Additional amenities: tanning, red light therapy, water massages.
  • No significant wait times for equipment.
  • Knowledgeable staff.
  • Good parking.
  • Positive reviews on the cleanliness of restrooms/locker rooms.

Cons:

  • Inconsistent information provided by trainers at the front desk.
  • Trainers rarely offer tips or circulate in the gym.
  • Complicated service cancellation process.

Location / Contact

Rating Stats

4.3

out of 5.0

1 reviews
5.0
1 reviews
4.0
1 reviews
3.0
7 reviews
2.0
0 reviews
1.0

Reviews (10)

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It’s alright good starter gym, people are cool, staff is awesome, princess are great for the gym you get .

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Not too busy. I use 11 different machines every session and never wait for more than 1. Usually no wait at all. Tanning, Red light therapy & Water massages are unbeatable add ons. Tanning booths work well too, I use them twice a week and never go above 7min because they are strong.

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This is an incredible gym with some of the friendliest and most professional employees! Zach the manager has helped me out a lot since signing up and I’m happy I chose this gym to go to. Definitely recommend!

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Cheyenne is a very professional associate. She really simplified the entire sign on experience and answered any questions I’ve had so far. Aside from that she is incredibly friendly and easy going. She always makes sure members come first.

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Love this Gym. Staff is knowledgeable, and great to work with. Gym is super clean and equipment is always in working condition. Work out at this location when I'm in the area.

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Definitely my favorite location to go to. Parking is east and the staff is always friendly, Zak is really informative and helpful. Everything is always super clean as well including the restroom/locker rooms every time i go. Great place!

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Have been a client for about 2 years and this is a great gym. Well run, clean, knowledgable and helpful staff. If you need a good place to workout this is it.

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I absolutely love the environment at fitness 19 but more specifically the staff! The companies best employee is Cheyanne! Cheyanne always has a huge smile on her face right when you walk in the door, welcoming customers and willing to help in any way possible. She has allowed me to look forward to coming to the gym!

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Very good equipment but the trainers who man the front desk are not very helpful and in signing one up give information that is not accurate. I rarely see the the trainers circulating in the gym to offer tips and be helpful. They may not get paid for that but might pick up some new clients.

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This company is absolutely awful. There process to cancel services is horrendous. I called to cancel my membership and was told I needed to email my request in. The person I spoke with gave me the wrong account number and now I’ve had to deal with an incompetent customer service team.It’s been 6 months that I’ve contributed to be charged. Now that I’m requesting a refund they want to hind me accountable for their own employees mistakes in giving me the wrong account number to close.The account number the employee gave me over the phone was for a completely different location that I had not been to in over 2 years and that account was indisputably closed. So rather than using common sense to know I need to close the active account they want to continue to charge me and say I never asked for closure. Even though I sent them their own confirmation email back to them telling them I did indeed request to close. Thanks for nothing. If I could give negative stars I would. Worst experience by far. I’d rather pay the money at 24 hour fitness or Gold gym to actually deal with people who have common sense.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 10 reviews.

The address is: 1736 E Avenida De Los Arboles, Thousand Oaks, CA 91362, United States .

The contact number is +1 805-409-7819

This service is listed under Gym .

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