Jersey Strong Gym

Big spacious gym with all the equipment you will ever need. It's also open 24/7 which is a big plus for me.My only gripe is their very aggressive sales tactics. my friend brought me as a guest to try out the gym, but I was taken into a room with a manager and pressured into signing a contract. I was probably going to sign up anyways but I kind if wish I did it at my local branch.

Heraldo was great! Gym is legit. Looking forward to being an active member.

My visit to JerseyStrong+ was great! I was assisted by Heraldo who did an amazing job explaining the process and description of the gym and the membership methods. I am definitely looking forward to the experiences!

The gym itself seems great, but after the interaction I had the first 10 mins of being there, it’s a no from me. My appointment with Hiraldo? who I believe is the assistant manager or in some sort of management position turned out to be the most uncomfortable, unprofessional experience. He was very friendly and welcoming at first, brought me back into his office to discuss plan options with me. I was not eligible for the 21 day pass I initially came in for, so we discussed a $0 down option with what he presented as a special coupon provided by Hiraldo himself that knocked $200 off the initial fee. I asked him about how guest passes worked since that is a huge deciding factor for me, he said that there were 30 day trials for friends, the 21 day pass, etc but no option to have a guest every day like my current gym (planet fitness) provides. I told him I would have to talk to my boyfriend about these options and get back to him since I bring him to my gym as a guest several days a week, and that I would come back later that day if I decided to sign up. He immediately got annoyed and told me that if I leave the gym and come back the $0 offer will no longer be on the table. He said I’ll give you some privacy to call your boyfriend… I felt a bit pressured and uncomfortable at this point but he left the office, stood by a machine directly behind it with the door open and watched me make my call. I told him again that I’m going to think about it and come back later on in the day if I decide to move forward and he got hostile, telling me again that I wouldn’t be getting the $0 down once I walk out the door. Overall felt very pressured and uncomfy, and wouldn’t go back solely due to Hiraldo and his terrible sales tactics.

Dear Jersey Strong(I wish I read the google reviews about the personal trainer agreements before I signed up!)I signed up for the personal trainer 12/13/22 and according to my receipt the employee that signed me up was Kevin Murphy. I was told there is no contract, it’s “month to month” and I can cancel at anytime there is no penalty. I always ask and am very clear when I sign up for a service. I thought I would be given a plan of what I should be doing throughout the week which included the amount of weight I should use on each machine and the amount of repetitions, I wasn’t given that. However, I thought I would just give the process some time since the trainer seemed like a decent person, but I found it wasn’t for me. So I decided to cancel. This is now my fourth attempt to try and cancel my personal trainer membership. I have tried twice previously via the support tool and I have sent in a certified letter (it was returned, undeliverable) I also called to speak to a manager 2/28/23 and I was told I would receive a call back. The representative advised I try the support link online again and they will still have the location manager call me. The last time I worked out with my trainer was 1/4/23 & the last time I spoke to my trainer was 1/18/23 to let him know I would like later sessions the following week. I was not contacted or scheduled again after that day. I mailed in a certified letter to cancel my personal trainer. However, I am still being charged to my credit card. I would like Jersey Strong and ABC financial to stop charging my credit card for personal training sessions and cancel my personal training membership NOT my gym membership effective immediately. I was charged 2/13/23 and I didn’t use the service and I wasn’t even contacted by a trainer the month of February at all. I think the gym itself is good and I LOVE the group classes but I am so DISAPPOINTED with the lack of transparency from the organization and the blatant lying about there membership agreement to make a couple of bucks. THEY ARE TRYING TO CHARGE THE REMAINING $2,000 of the agreement even though I was told there was no contract. How do you expect me to pay for services that have not been rendered? I am also still waiting on the call from a manger.

I was going to give them 4 stars but I gotta give them 5 they legit have every single piece of equipment and machine you could ask for. Huge weights floor, never really too crowded, and open 24/7. The price is what it is it’s around 55 a month but in my opinion for all of the weights and machines they offer and also the whole upper floor of studio/ classes rooms and cardio machines, it is worth it.

** MUST READ **I left feeling belittled, judged, and insulted by staff.not worth it.......I went for a tour of this gym at 3:00 pm on 3/11/2023. the sole purpose of my visit was to check out the gym since i was in the area and to inquire of the prices. the gym is spacious and has a lot of equipment. i was looking forward to trying the gym out with the 21 day trial pass which is FALSELY ADVERTISED. once i went in, staff said i could only do a 3 day trial because i did a walk in instead of applying online for a 2 week trial.i was greeted by geraldo at the front desk and he was friendly at first. i state my reason for being there. im looking to switching gyms and want a tour of this one. everything was fine until he brought me to the office. there was a random $17.50 processing fee on the second month of having the membership and the enrollment fees were a little too high for my liking, however the gym wasnt off the table for me.i must say, geraldo has THE WORST SALES TACTIC AND CUSTOMER SERVICE I HAVE EVER EXPERIENCED. i am not the type of person to write reviews but this needs to be said. i remained calm the whole time but i was LIVID. i attempted to leave when geraldo asks "whats more important? the thai food youre about to pick up or your goals?" after i told him i was in the area to pick up food. there was a paper with the gym pricing info on it and he pulls it towards him and says "maybe youre not ready to commit to your goals" WHO IS THIS DUDE TO BE MAKING COMMENTS LIKE THIS IN CUSTOMER SERVICE. i mention that im a nursing student and that I work out 3x a week. he mentions THREE TIMES THAT THIS GYM MAY BE NOT THE RIGHT FIT FOR ME. WHO SAYS THAT TO SOMEONE? whether you work out 3x a week or 6x... it doesnt matter. you are a paying customer anyway. such a horrible experience that i will share with everyone. the attitude from staff is very TOXIC AND NOT FOR EVERYONE especially since he mentioned that the gym is for "everyone" clearly, that's a lie. he said that there are nurses that go to the gym after a 48 hour shift. HIS WORDS. overall, he was rude and was very passive aggressive until he was just aggressive. -100000/10 rating for him.do better jersey strong....to management: i noticed for every bad review, you respond "submit a ticket" and post a link. Soooooo whats this ticket going to do? DO YOU CARE? highly doubt it. i say post your general manager or regional managers number or email instead. lets talk how about that!!!!!

I really love the group classes at Jersey Strong. Bernadette and Julie are fun, motivating instructors who give us a tough workout every time. Power is my favorite, but Active and Fight are close seconds. Bernadette and Julie work hard and it is clear that they love what they do. They are 5-star instructors. I do feel that the instructors deserve better recognition and support from the gym overall.

UPDATE: I'm writing 7 months after my initial review. I would give - stars if I could!The gym facility is still nice but everything else SUCKS!!!When I joined, I was told that I can cancel within 15 days of my billing date. I even asked about cancelation fees and was told there are none by the sales associate. I was also told that I can call up and they would cancel my membership. WHAT A LIE!My billing date is the 1st of every month and I called on the 15th, so it was the last day. When I tried to call and cancel, I was told that I need to go online to myiclubonline website and do it there. Still no mention of cancelation fees.When I went to the website it says $100.00 fee to cancel.I was truly upset and wrote to the customer service email address.Of course, they said that I had to pay and that it was in the contract. The contract, which is not emailed to the new member (only the agreement is, which doesn't mention the fee). The contract is on the website, which unless you are told about it, would never know.I'm so disappointed and sad that they take advantage of trusting people by not providing proper information.Finally after a few emails back over a couple of days, and me being very angry, I wrote and said to take the $100.00 and cancel.The CS associate says I need to go online and do it. So I go online and now I have to pay for the next month + cancelation fees.What a crock!!! Horrible, horrible company. BEWARE of them, they SUCK big timeBelow is the review when I joined, before knowing what greedy, evil people they are!Older Review: It’s big and open. They also have group training rooms upstairs and a woman’s only workout room as well for those ladies who like to have privacy. The staff are nice and friendly. I’ve just started going and am very happy.

Disappointed. I joined in January. Paid a substantial enrollment fee. Cancelled several months into COVID thinking it might be a year before gyms open. Much to my surprise, it happened sooner than I expected. Sadly, I was told this evening on the phone they would not reinstate my membership by picking up where I left off. I would have to come in. Start a new contract. And be up sold to something new. I’m surprised at the lack of flexibility.