Planet Fitness

Standard Planet Fitness. Nice staff, low stress environment, clean. Gets a little busy around 5/6pm when everyone's getting off work, but it's still not too bad. Seems like there's always 1 or 2 machines that are out of commission, but they pretty much have at least 2 of everything.

The general manager here “Dee” is extremely rude and has combative customer service, My sister (18 ) who has a black card and has registered my other sister (14) as her guest, They were told that a parent has to sign a waiver once and show proof they are the parent by bringing a birth certificate only once, in order for the 18yo to bring the 14yo and workout together. They have both have been going with no issues but Dee interrupted their workout and started ARGUING with them that a parent has to accompany the 14yo at all times. While this may be true, To our and their knowledge we were told it was ok when opening the membership and hadn’t had any issues until today. Instead of calmly explaining the situation and offering other solutions, Dee began to laugh in my sibling faces while shaking his big head repeating “its just policy”. No apologies for the miscommunication when they opened up the membership, or any type of courtesy. Of course my sister (18yo) gets frustrated when she is trying to explain she was told different and he began to laugh in her face causing her to get angry. She asked to cancel the membership for the attitude and miscommunication and he just goes “GLADLY I will cancel your membership” as if it was her fault for the miscommunication. Turns out the 14yo can even workout by herself if she signs up for the summer program, Which he did not offer or present anytime, He only presented a terrible demeanor towards them and painted them out to be the bad guys. My sister along with other family members who go to this location told me that he usually has a rude presence towards them. As a GENERAL MANAGER, You should be trying to come up with solutions, Not problems. We will no longer be returning to this location and do not recommend anyone go here as they have history of lying to you just to open a membership and then switch thing around after.

Compared to other PF clubs this one is not up to par. Smith machine has been making a rickety sound for a month now and the front desk lady tells me they oiled it and the oil needs to dry for it to work- uh, no, that’s not how oil works- but she just kept repeating herself like I’m the dumb one. Also, always out of paper towel (told the front desk and I definitely was nothing them) and pads for barbells are always old and falling off. All 5 adjustable benches in the free weight section are ripped. None of the little extras will be found here like ankle straps for the cable machines. Been a black card member for years but I’ll drive a little farther for more for my money.

This is by far my favorite PF location. The massage chairs are definitely the best. I'm giving 4 stars, only because you NEED TO change the bulbs on the tanners. I'm fair-skinned and can easily do the entire time, three times a week without getting any darker. It's barely a tan!!

Had a bad experience with an employee in this location. I am extremely mad about it. I have been going there for almost 3 years and had a pleasure until today. !!

I canceled my 6 year membership because of a handful of unpleasant encounters with the new staff they have hired in the last few months. Very unprofessional and it looks like several other members have had a bad experience with them as well based on the reviews

Dee The manager of Madison Heights, planet fitness, and makes me enjoy my work out. He has pleasant And professional there should be more like him!

I am editing my review because the issue i had previously has been resolved by an upper management person named Amy. I generally don’t do reviews but since i did this one i wanted to update it to reflect the 5 stars i would have otherwise given and to say thank you. I actually love this place.

Adam a associate there seems to think that it’s okay to racially profile if you are a person of color and you decide you want to work out here scanning in isn’t enough he demands to see your ID And doesn’t let you work out until you show …

Service & classes excellent. The problem is that your contract revalidates even if you don't approve it. Super painful process to cancel the service.