Troy Gym 1 & 2 (Rec/PS Gymnastics) offers a dynamic gymnastics experience in Troy, MI, featuring diverse play options like zip lines, ninja courses, and gymnastics classes. Their facilities are well-maintained and perfect for birthday parties, catering to kids of all ages. Plenty of positive reviews highlight an engaging and safe environment with friendly and helpful staff.
However, there are notable customer service issues and specific complaints about strict policies and event management. Despite a loyal customer base, instances of unhelpful staff and inadequate event customization mark some grievances. Overall, Troy Gym offers exciting activities, but improvements in customer service could enhance the experience.
Pros:
- Diverse play options (zip lines, ninja courses).
- Well-maintained and clean facilities.
- Friendly and helpful staff.
- Great for birthday parties.
- Family-friendly atmosphere.
- Convenient operating hours.
- Highly recommended by local parent groups.
- Affordable pricing.
- Positive environment for various age groups.
Cons:
- Inflexible policies for event customization.
- Reports of unhelpful or unfriendly staff.
- Instances of poor customer service.
Location / Contact
- Address: 1600 W Maple Rd, Troy, MI 48084, United States
- Phone:+1 248-816-8496
- Email:[email protected]
- Website:troygym.com
Rating Stats
Reviews (26)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 26 reviews.
The address is: 1600 W Maple Rd, Troy, MI 48084, United States .
The contact number is +1 248-816-8496
This service is listed under Gymnastics Center .
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Kaitlyn Rowe
1 year ago
We love this place! We’ve been there for over a year now and participate in several of their classes. We also enjoy their open gyms and ninja ropes course. It truly has so much to offer and at a decent price. Their staff is great and you can tell they take pride in their facilities as well as making sure their families are taken care of. We Love you guys and are so glad we found you when we did so our kids could enjoy some normalcy during such crazy times.
Stephanie Niksa
1 year ago
I would not recommend this place for a birthday party. We came here for my nephew's birthday and we were told that the entire gym was rented. We showed up and there was a meet happening in the corner so we were not able to use that side of the gym or disturb the Meet. We were told the kids couldn't use the beams, rings or bars and they were not able to do the entire obstacle course or the zipline, so the kids could basically use the bounce house, foam pit and the open area. Definitely not worth the money. Other gymnastics places do a much better job
Jacquelyn Wells
1 year ago
We have been attending Troy gym for 6 months now. I have my daughter in gymnastics and my son in Ninja Warrior at the same time. They both love it. They never complain about going and have so much fun and burn so much energy. I have found everyone who works here to be very friendly and accommodating. We look forward to trying out the Saturday night drop off soon so we can get a night out!
Greg Calbeck
1 year ago
Our summer camp came here on a field trip this summer. The management refused to let our staff participate despite offering to pay as any other customers and it being open gym. Additionally, other Troy Gym staff members were repeatedly …
Kristopher Prevost
2 years ago
My kids enjoy this place, I don't know why people are hating on them for reasons the teachers have no control over. We have been going long enough to see how the kids behave and some of them do seem to have a difficult time based on their …
L “Adttlw” W
2 years ago
We went for the mini ropes course and it was a blast! Equipment and environment was clean and safe, great opportunity for kids to socialize as well as practice balance, hand-eye coordination, confidence, and motor skills. Great value and …
Lisa Kullman
2 years ago
We went to the munchkin rope course and my normally crazy, not scared of anything child had a complete melt down from the “heights”…it’s like 2 ft off the ground. …
Rachel Bridgett
2 years ago
Horrible, unprofessional place that allows it's staff to mistreat ethnic minorities. My kids were treated poorly by one of the coaches named William Waugh last week who used bias code words "You two monkeys" right before they started their …
Nikki B
3 years ago
I drove from almost an hour away because my girlfriends wanted their kids to have fun at open gym. Months ago, we had a lot of fun doing this. Today, we got there at 11:20- open gym closes at noon. they tried charge me $25 “registration …
the bella lac happy
4 years ago
I have an excelled child at age 9. I have been through 3 previous gyms. This gym has everything.The training in this gym is very top notch. …