Troy Gym 1 & 2 (Rec/PS Gymnastics) offers a dynamic gymnastics experience in Troy, MI, featuring diverse play options like zip lines, ninja courses, and gymnastics classes. Their facilities are well-maintained and perfect for birthday parties, catering to kids of all ages. Plenty of positive reviews highlight an engaging and safe environment with friendly and helpful staff.
However, there are notable customer service issues and specific complaints about strict policies and event management. Despite a loyal customer base, instances of unhelpful staff and inadequate event customization mark some grievances. Overall, Troy Gym offers exciting activities, but improvements in customer service could enhance the experience.
Pros:
- Diverse play options (zip lines, ninja courses).
- Well-maintained and clean facilities.
- Friendly and helpful staff.
- Great for birthday parties.
- Family-friendly atmosphere.
- Convenient operating hours.
- Highly recommended by local parent groups.
- Affordable pricing.
- Positive environment for various age groups.
Cons:
- Inflexible policies for event customization.
- Reports of unhelpful or unfriendly staff.
- Instances of poor customer service.
Location / Contact
- Address: 1600 W Maple Rd, Troy, MI 48084, United States
- Phone:+1 248-816-8496
- Email:[email protected]
- Website:troygym.com
Rating Stats
Reviews (26)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 26 reviews.
The address is: 1600 W Maple Rd, Troy, MI 48084, United States .
The contact number is +1 248-816-8496
This service is listed under Gymnastics Center .
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Lindsey Paskiewicz
4 years ago
I’ve had my daughter enrolled in classes here for a few months. The front desk staff very regularly speak negatively about paying customers to each other out in the open right next to where you sit and watch your kid while class is in …
Lorrie ng
7 years ago
Went in today to see the facility and it was very clean and has everything my daughter needs to learn gymnastics. The owner walked us around and he was very nice, professional with a good sense of humor and informative the staff was very …
Kenzie Of Kourse
7 years ago
This is my gym and I love how competitive the coaches are. I live my gym and many if the coaches are in college gymnastics and are on teams themselves. The older coaches are tough and make you push yourself harder. This gym is good for …
Carissa Simonski
8 years ago
My daughter started classes here when she was 3 years old and is now on Team. This gym is the most beautiful gym I have ever walked into and I have been to a lot of gyms. My daughter is now 11 years old and is currently on the higher levels …
Cynthia Vakhariya
8 years ago
We had our twins 3rd birthday party at Troy Gymnastics. I was initially concerned because of the back-back birthday parties and parents night out in the gym that we rented. We expressed our concerns and were pleasantly surprised. The owner …
D Bennett
9 years ago
I can only rate for open gym...it was awesome! They have an excellent facility that's clean, wide open, and very toddler/kid friendly. My son loved it! The building where they have open gym is big but not too big where you're constantly …