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Academy Sports + Outdoors in The Village at Cumberland Park, Tyler, TX, offers a wide range of sporting goods for outdoor and recreational activities. With convenient operating hours and a user-friendly online store at academy.com, it caters to diverse needs from fishing gear to athletic wear. Shoppers often rave about the knowledgeable and friendly staff, contributing to a pleasant shopping experience.

However, inconsistent customer service and organizational issues have been noted. Despite these drawbacks, many customers recommend Academy Sports + Outdoors for its extensive selection and competitive pricing, making it a popular choice for sports enthusiasts.

Pros:

  • Wide range of sporting goods
  • Knowledgeable staff
  • Convenient online store
  • Competitive pricing
  • Frequent special offers and discounts
  • Friendly and helpful staff
  • Fast checkout process
  • Well-stocked inventory
  • Extended operating hours

Cons:

  • Inconsistent customer service
  • Occasional organizational issues
  • Store cleanliness concerns

Description

Sporting goods chain selling athletic apparel & footwear, plus outdoor gear & fitness equipment.

Location / Contact

Rating Stats

4.3

out of 5.0

2 reviews
5.0
2 reviews
4.0
1 reviews
3.0
1 reviews
2.0
4 reviews
1.0

Reviews (10)

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Love this place!nice quality and good prices. so far, it has been my one-stop-shop for all of my family sports needs.when checking out I'd recommend asking for a young lady named Shannon A. she is exceptionally friendly and informative. (My wife keeps pushing me to say something.)

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Definitely the best outdoor store around here for sure. We just outdid ourselves on fishing rods and reels. We also bought a whole bunch of tackle and got some outdoor games. So much to buy, I wish I had a million to go in with. Staff always greets at the door and people are always checking on you while looking around to see if you need help. Fast checkout. Ian was the guy who helped us out a lot. Definitely very knowledgeable on fishing equipment and very friendly guy!! Thanks!!

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Great place for all your outdoor needs! Very good pricing. They will beat any price advertised somewhere else. Always the first place I look when getting stuff for outdoors! I highly recommend shopping here.

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Waited 20 minutes at the gun counter, there was just one employee a stocky young man with a bur haircut. Left, then came back he was still to busy to wait on me. I came to buy a gun they had in stock. Finally he turns at looks at me and said yeah. I said yeah what, he said what do you want, I said to look at this certain gun in front of me. He said it would be a while. I said no it won't, I've already waited a while and left. Only telling this whole store for y'all to get this picture. I've had a academy credit care for 9 years used it all the time but never again at this store. This guy was unbelievable rude and I was not the only one waiting the man beside me walked away also. He was the worst ever, especially since the store was not even busy.

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High retail prices. Not a discount or high value proposition location. Great selection... but no 410 or 16 shells. I know they are less popular but I would think they would have on offer. Reviewed the handguns and had trouble with seeing the selection as they were so crowded in case. The gun staff were so busy I didn't even bother waiting for the 5 deep line

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No ammo return policy. I attemptedto return sealed ammo to them after purchasing the wrong caliber and was told to leave and they couldn’t assist me. I understand not accepting tampered ammo but factory sealed ammo. I used to shop here for everything. Not anymore.

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Walked into the academy knowing what I needed. I even had a picture of a chair that I was looking for. I went to the outdoor section where all of the chairs are located walked up and down that aisle no less than four times. I finally went up to the front and asked a lady she said she was new and didn't know anything. She then directed me to the lead for that section. That gentleman just pointed me right back over to the chair since said they're over there somewhere. I was highly annoyed at this level of customer service. The female associate realized that I was frustrated and she followed me all the way back and said she could try to help me I said no worries. As I was walking through the store I noticed it was a disaster. Every end cap was destroyed and there was partial food eaten and laying around the entire store. There were maybe four families in the store. The only saving grace and what will have me come back to this store is Cameron. And he's only worked there for 2 days

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I usually stop by when I'm in town on business to kill some time and more often than not I walk out with something. The store always seems to be well stocked and they have tons of choices on pretty much anything outdoor. Sometimes the clothes area seems to be a little chaotic but I think it's because they cycle through seasons so quickly.

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My husband needed a new pair of work shoes immediately but the pair we wanted were no where to be found among all the boxes. One of Academy’s new employees, Rianna, was very helpful and patient in helping us locate the exact size. She even got the ladder and searched the shelves above. After a lot of searching, we were ecstatic that she found the exact size and color he needed! She even checked back in to see how they fit. Thank you Academy for hiring reliable and friendly staff!

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This place has become a dump. The checkout system is ridiculous. I always have to wait 10 minutes not matter what time I am in there. I stopped by yesterday on a Monday afternoon, and the store looked like a tornado went through it: trash all over the floor, clothes all over the floor, clothes in piles everywhere. They were not even busy. It was obvious that the store had not been cleaned in days. Employees were standing around everywhere. I can't justify shopping here anymore--too gross.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 10 reviews.

The address is: 8668 S Broadway Ave, Tyler, TX 75703, United States .

The contact number is +1 903-266-3100

This service is listed under Sporting Goods Store .

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