Gold's Gym Vancouver (Hazel Dell)

I had been a member for over a year, but decided to freeze my account for a couple months. After they charged me the annual fee, I asked to freeze the account again, which they were fine doing, but neglected to share they would still charge me $15 per month. I decided to cancel in mid-August, but they claim I had already paid for September and last month (October). They make it very easy to sign up, but know they are taking $90+ dollars of mine despite my plan to not use their facilities.

Clean. Beautiful. Less busy than the other big box option with child care in the area. Speaking of, the kid zone lady is so good with the kids!! I feel indulgent going here.

Been here for two years and it just keeps getting worse.- if you’re thinking about signing up for classes, just watch free workout videos on YouTube because there’s no in person classes here. They literally just have an empty room with the same video playing.- soap won’t be in the bathroom for a couple weeks. But sometimes there is.- many reviews on here say this place and the owner is shady. I agree! Doesn’t matter what they say, just ask your self why so many people think that and save yourself from the trouble.- customer service is terrible.- Got my stuff stolen and (owner) won’t release footage to officer. Because of policy but policy says other wise. Which means the thief still has a membership there, so just don’t leave anything in your locker room.

Absolutely a terrible company. They misinform you and assure you that your account is cancelled, turns out no… it’s not, they then provide ZERO communication and then send you to collections.If you want an over priced, dirty, constantly broken equipment that is actually the worst ergonomic equipment I’ve ever experienced… then golds gym is for you!Save yourself the trouble. Join literally any other gym.

Love this gym. Always clean, love the atmosphere, great equipment for true weight lifters and did I say always clean? Great place.

Got my stuff stolen and Nathan won’t release footage to officer. Because of policy but policy says other wiseUpdate: footage was discussed with Law enforcement officer but still Nathan refused to release the footage still. Even when the my case is a class B felony

Closest thing you'll get to a luxury gym in the area, since there's no Equinox around. Inexpensive membership.. Can get a bit busy during peak hours. Employees are professional/friendly. Bathrooms are always clean, equipment well maintained. Best gym in the area by far.

Terrible customer service support! I have specifically asked to sign up for a month to month term agreement just in case if I would want to cancel I wouldn’t have to break any “contracts” and pay a ridiculous fee. I wish I remembered the ladies name who was signing me up but clearly she messed everything up. When I decided to cancel gym membership they told me I had to pay “$125” in order to cancel. Clearly they didn’t put me on a month to month and signed me up for a wrong plan. I am so upset at this and will never be signing up to Golds gym. I would recommend for you to avoid it as well.

I recently joined Gold's Gym, and in the short time I've been a member, I have been quite impressed with the facilities. The gym offers a wide range of machines and equipment, catering to various fitness needs. The cardio cinema feature is a standout, allowing me to enjoy a movie while working up a sweat on the treadmill or stationary bike.The gym is well-maintained and kept clean, which is a big plus. The staff does a great job of ensuring the equipment is in good condition and ready for use.However, there is one aspect of Gold's Gym that I find disappointing: their policy on recording or filming oneself in the gym. As someone who likes to track my progress visually and occasionally share it with others, I was disappointed to learn that recording is not allowed.I understand the need for privacy and respect for others' personal space, but being able to record my workouts is an important tool for me to monitor my form and progress. It would be great if Gold's Gym could reconsider their policy or provide designated areas or time slots where recording is permitted, as long as it is done with consideration for others.Despite this setback, I still highly recommend Gold's Gym for its great facilities, especially the cardio cinema experience. It's a motivating environment that encourages individuals to achieve their fitness goals. I hope that in the future, the gym will review and revise their recording policy to accommodate those who find value in documenting their fitness journey.Please note that this review is based on my personal experience within a short time frame, and others may have different perspectives.

Golds Gym Hazel Dell is always so clean! Their staff is incredible (shout out Aliyah in the kids club & front desk) and we always feel so welcome.As a female, I've never felt more at peace with a gym.I've never had anyone harass me or even stare at me and make me feel uncomfortable while working out. I've had 1 incident ever at this gym and the staff immediately took care of it and even checked in with me to see if they could help further.Golds gym Hazel Dell is top notch. ✅️