Excalibur Gymnastics in Virginia Beach offers a mixed experience for families seeking gymnastics training. While the gym provides extensive elite training and a large, well-equipped facility that many parents and children appreciate, there are notable criticisms around customer service and strict policies. The standout feature is the dedication of some coaches like Trisha, who receive praise for their energy and child-engagement strategies. However, the overall experience can highly depend on the specific staff member and how issues are managed by the management team.

Parents have commended the cleanliness, professionalism, and quality of the coaching for advanced levels. Yet, there is significant feedback regarding billing issues, rigid rules for young children, and inconsistent teacher quality. Potential customers should be prepared for both the highs and the lows before committing to a membership or longer-term investment at Excalibur Gymnastics.

Pros:

  • Strong elite training.
  • Extensive facility with top-notch equipment.
  • Clean and professional environment.
  • Engaging and energetic coaches (e.g., Coach Trisha).
  • Multiple classes and time slots available.
  • Positive experience for advanced gymnasts.
  • Dedicated staff like Coach T.
  • Good COVID-19 precautions.
  • Ample parking space.
  • Good communication from management.

Cons:

  • Inconsistent quality of instructors.
  • Strict and sometimes inflexible policies.
  • Poor customer service experiences related to billing and dropouts.

Location / Contact

Rating Stats

4.0

out of 5.0

8 reviews
5.0
2 reviews
4.0
2 reviews
3.0
8 reviews
2.0
0 reviews
1.0

Reviews (20)

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Strong elite training facility. Our daughter trains there 6x/wk for almost a decade

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This place is a scam. Tell you to pay by the 1st if you plan to continue but then take the money off the card on file anyway. They won’t give the money back even though my daughter is no longer going. The website won’t let you delete your card info to prevent them from taking anymore money. Most of the instructors are teenagers who have no patience for beginners. Just awful and glad to be away from there.

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We love Excalibur Gymnastics! Everyone is so welcoming. More specifically, our coach Trisha is the best! Whether there are less kids due to absents or more due to other kids moving up she keeps the kids engaged and is always full of happiness and so much energy. Every morning drive to gymnastics my little guy always shares how exited he is to see “coach “Tisha.” She really knows how to make sure each child is enjoying the class by child led activities. We personally love flipping on the beams and swinging on the rope. You can definitely tell how much our coach enjoys what she’s doing which makes it much more exciting for my little one to enjoy flipping and jumping around outside of gym class, too. Also, my little guy can never leave the class without making sure the coach gets a hug. We love you Trisha !

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My two year old son went to his first class today. He was having a hard time following instructions and we kept trying to console him outside the class and tried to remain calm despite the overwhelming situation. The lady at the front desk said that my TWO YEAR OLD needed to understand and follow the rules and that we needed to tell him that he wasn’t allow to scream or cry and his time in class was done. I proceeded to tell her he was only two and she said that they had a two times cry policy and any more than that the babies had to leave the gym and we’re not allowed back in class. This is absolutely ridiculous for a baby/toddler gymnastics class. If you have toddlers please beware. This is an incredibly intense and rigid environment for a toddler gymnastics class. We all left the class completely overwhelmed and upset.

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Raised tuition. My daughter wasn't having fun so I dropped her with classes remaining. I was then told I had to pay for half the next month even though we weren't continuing.

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Disappointed that our Groupon was not honored and disappointed in how that was handled. Got a refund for the Groupon and went elsewhere. Otherwise it’s a nice gym and okay if you prefer mostly all electronic transactions and communication.

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My daughter is kinda young but she loves this place and her coach! Plus she like watching the big kids practice. Gives her something to work towards!

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My 4 year old daughter spilled her water bottle in the car, and so I needed to use the fountain to fill hers up. I asked the front desk if I could help her fill her up cause she is too short to do herself and was told I would have to use bathroom water. Apparently paying an astronomical tuition for my child to take class twice a week, I can’t even use filtered water from their fountain and my child is expected to drink nasty bathroom sink water. The least that could’ve happened was she offer to assist and fill up the water bottle for me. Luckily I ended up just asking her coach if she minded filling it for her, which she did. The front desk staff lady that was working the evening of 3/25 should maybe next time offer assistance some how because it is 100% unacceptable to tell me I can fill up my daughters water bottle with water from the bathroom. Highly doubt she would drink bathroom water. Legit this makes me want to go to gymstrada because I have only ever heard wonderful things about their entire staff and this just truly rubs me the wrong way that I was told this was my only option for my kid.

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I had a great experience with Excalibur until I didn't. We moved and tried to keep attending their location but it became impossible. After a few months of inconsistency I asked to be removed from the program. Which the agreed but we had to continue with the month we were in due to policy. I understand the policy but the month hadn't started yet so refunding my money should not have been an issue.

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I love this gym. My daughter has been going here since May 2021. She loves her coach, she loves coming to class and she’s improving everyday! The facility is very clean and professional. They have too notch equipment and the gym is huge. There are two seating area for parents to sit and watch though the large glass windows. Tons of parking and tons of classes available.Hands down I recommend this gym and only this gym for gymnastics locally. They are 100% taking covid precautions. Check them out!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.0-star.

This business has 20 reviews.

The address is: 5816 Arrowhead Dr, Virginia Beach, VA 23462, United States .

The contact number is +1 757-499-8258

This service is listed under Gymnastics Center .

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