Excalibur Gymnastics in Virginia Beach offers a mixed experience for families seeking gymnastics training. While the gym provides extensive elite training and a large, well-equipped facility that many parents and children appreciate, there are notable criticisms around customer service and strict policies. The standout feature is the dedication of some coaches like Trisha, who receive praise for their energy and child-engagement strategies. However, the overall experience can highly depend on the specific staff member and how issues are managed by the management team.

Parents have commended the cleanliness, professionalism, and quality of the coaching for advanced levels. Yet, there is significant feedback regarding billing issues, rigid rules for young children, and inconsistent teacher quality. Potential customers should be prepared for both the highs and the lows before committing to a membership or longer-term investment at Excalibur Gymnastics.

Pros:

  • Strong elite training.
  • Extensive facility with top-notch equipment.
  • Clean and professional environment.
  • Engaging and energetic coaches (e.g., Coach Trisha).
  • Multiple classes and time slots available.
  • Positive experience for advanced gymnasts.
  • Dedicated staff like Coach T.
  • Good COVID-19 precautions.
  • Ample parking space.
  • Good communication from management.

Cons:

  • Inconsistent quality of instructors.
  • Strict and sometimes inflexible policies.
  • Poor customer service experiences related to billing and dropouts.

Location / Contact

Rating Stats

4.0

out of 5.0

8 reviews
5.0
2 reviews
4.0
2 reviews
3.0
8 reviews
2.0
0 reviews
1.0

Reviews (20)

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I was not aware that my daughter was no longer enrolled in class due to non payment. This decision was made on 12/3 it’s 12/14 I received a phone call while waiting in the parking lot. I received an emailed on the 3rd about payment that I wasn’t aware of but I wasn’t told that my child was unenrolled. Then the unprofessional receptionist showed no remorse for the miscommunication and said “well will you be making that payment today.” She has been here since August and this was the first missed payment. We will not be coming back!!!

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My granddaughter is in the advanced class given by Coach T. She loves it and him! As an observer, I think ave nothing but the highest praise for him. He is professional, yet upbeat and fun. I love watching him with these yuh young ones.

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My daughters (elementary age) have tried gymnastics at two other locations in the area and have been in other day camps this summer - but the Excalibur Gymnastics summer camp is by far our favorite. It's super clean, professional, and they're great with the kids. My daughters both perfected their cartwheels and round-offs almost immediately. I've been recommending Excalibur to friends, family, even my dentist (lol) for their kids. As a parent (aka the one paying) I appreciate that the facility is modern and like I've said already, clean! We've only done the Summer camps and we plan on enrolling in classes because they've enjoyed it so much.

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This is a really difficult placed to give an accurate rating. The qualitt and rating of the class and programs really depends on who the teacher is and how the fellow classmates are. We've had one amazing teacher, a couple mediocre teachers, and one really bad teacher. We've also had good classmates who listened and contributed to a productive class and some really awful students who were disrupting everyone. It also depended a lot on the teacher's confidence and assertiveness in handling difficult children.There were awesome classes where our child got one on one attention and other classes where they sat in a square 75% of the time because a 6 kid to 1 teacher ratio was way too much. You just don't know what you're going to get.The communications from management is great. Lots of emails and reminders to pay for bills.However, they are also very strict and unwavering when it comes to their policies and granting any type of flexibility (this could be a positive or a negative!)Definitely keep in mind that if you are just "trying" this out, you MUST give two weeks written notice before withdrawing your child. (Definitely check GROUPON to test them out.) You also may have to pay for days and classes when the gym is closed for a tournament and your money isn't prorated and no make-up class is offered.Make-up classes - with COVID ramping up again coming into the fall, keep in mind that the make-up class for a missed day is just a zoom call where an instructor leads the kids through stretches. (At almost $20 a class, I expected a little more.)Bathroom seems to be always dirty which disgusted me. I know there are a lot of unsupervised kids using them but, maybe they should check them and clean them once an hour or so. Gross!!Bottom line, I had to give them a solid 3. Definitely worth trying and we have recommended them to friends. We are going to try a different program for a little bit. And if we come back, and the advice we would give others, don't settle for a teacher who is letting the kids have glorified play time. You're paying a lot of money, demand a quality instructor!!Good luck!

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Very sad to be leaving this place. All of the instructors are amazing with the children as well as being professional and working them hard. My daughter learned so much in such a short time and she has loved every second of it.

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Wish I could give zero stars. It’s started out great and my kid loved it but when I went outside to breathe as their waiting area is small and not equipped to hold every parent inside, I came back inside to find my daughter crying in the …

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I didn't like the experience for being LATE once, called n explained to management immediately about the emergency and they had NO simpathy. They dropped my daughter out of class with no written notification or phone call that this was …

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My son has been at Excalibur for 3-years now and is a member of the Boys Team. The coaches we have had over the years have been top-notch and I wouldn't even consider moving to another gym in the area. Prior to coming to this gym, I had a …

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We've been testing the waters at various gyms in the HR area, upon watching my child play at the gym we were stuck watching Mario make flowers...out of cups. Basically a clown show. Following that the children were made to sit on the floor …

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My baby cousin went here and it was the worst experience of her life. At first she started to come home crying because someone was bullying her. She said she told the instructor, but they done nothing. About two weeks later, I heard from my …

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.0-star.

This business has 20 reviews.

The address is: 5816 Arrowhead Dr, Virginia Beach, VA 23462, United States .

The contact number is +1 757-499-8258

This service is listed under Gymnastics Center .

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