Mt. Trashmore Family YMCA

It is very cumbersome to cancel your membership and they are determined to draft your card for another month, even if you give them three weeks notice. I was able to do it eventually but it took some persistence.

I am beyond disappointed in the level of service my family and I have received over the duration of our family membership. You are way overpriced and are not as family friendly as you lead people to believe. For instance, your pool accessibility hours for families are ridiculous. Hire some more lifeguards so that families can use the pools, and they aren't so dedicated to lap swim. Today was an especially poor experience. The outside pool at Mt. Trashmore was advertised as "Family Open Swim (Baby pool/splash pad closed)" from 12:15 pm - 5:00 pm. We arrived at 3:45 pm to use the pool, and the lifeguards had the entire pool marked off with lane markers so that 90% of the area was all lanes. The only part that was open was the shallow end which was marked off, and had roughly 10-15 people crammed in like sardines. There were only two people swimming in the lanes. I asked one of the lifeguards politely if my family and I could use one of that lanes which wasn't being utilized, and after talking back and forth with another lifeguard for an awkwardly long amount of time deliberating, they told me yes we could. One of my daughters was scared of the lane markers, so we ended up cramming into the tiny shallow end. As soon as we got there a new lifeguard walks up and tells the guy beside me that they are going to make everyone who hasn't "passed the swim test" to stay in the small shallow end. Again, the hours for the outdoor pool at Mt. Trashmore (on the YMCA website reads "Family Open Swim (Baby pool/splash pad closed)" from 12:15 pm - 5:00 pm. Lap reservations were supposed to end at 4 pm today. This is memorial day weekend and the pool was supposed to be opened to families, but instead a handful of inexperienced overzealous lifeguards thwarted attempts by your own paying members to use the pool. This was a complete failure and inexcusable. I am cancelling my membership.

I'm paying for 2 and this is to much: unisex sauna is always closed because the lifeguards are just for summer camp hours. I not going to pay 75.00 or more not being able to enjoy the facilities. Bathroom showers always smells like urine..and visitors without membership

The sauna schedule depends on a lifeguard? Are we swimming in the sauna now? Totally unacceptable for the money paid for membership/kids summer camp. Beware of all this locations special rules before you sign up for convenience.

When you come to this facility twice during the weekday, 3 weeks apart, and their indoor pool and sauna is closed, something is definitely wrong. So disappointing, when it used to be the best facility pre-COVID. Now, post-COVID, their hours are shorter on the weekend, wow, they ought to do something to fix this. I've been a member since 2012, paying for family membership, but YMCA Hampton Roads, pls get your act together. I give them a month, I am pulling out!!! Hope you're even thinking about fixing this😥😧😮!!! By the way, I came today, July 12, 2022 at approximately 5 pm . Guess what?! The water dispenser at the main gym is broke. 😱 A sign is posted, that it is out of order. For how many days now? So, I rest my case. You be the judge...

So I spoke to a YMCA staff member this morning and she told me I could pay cash for my account. I get to the building they are not even equipped to pay cash I had to go to this location due to this was the location sponsoring my program. Jenna who claims she is the regional manager was very nasty and rude and instead of me paying a pro rated amount they where asking me to pay way more because they did not money to give me back after the fact I called before I came. She was rude and nonchalant and not willing to help. I have to sign up at this location but I would not ever go to this location. For the record there is a employee at the front desk who acts as if he doesn’t know what to do he asked me how to spell my name four times.

First time into this Y and was asked to donate money for children. The exorbitant price per month to be apart of Hampton Roads YMCA should cover that. The gym is very small and the cardio machines are old. The pool is way too hot at 83 degrees.

Outdoor pool reviewMy family has just started using The Y and this is our closest location. We have only utilized the outdoor pool so far and are very happy. Danielle is the lifeguard we see most often and she is amazing! Only down side is the splash area isn't always working. The aquatic's director said that it is undergoing repairs but the time frame is up to the mechanics working on it. Unfortunate but I'd rather it be down now and fixed correctly.5 stars for the lifeguards but 4 star for the facility at this time.

My son took swim classes here and loved it. Patrick is the best!

I paid for private swimming class, I miss 5h3 1st Monday of 5his month only had 3 classes with a student swim instructor, still charge $80.00 that I feel was thrown away did not learn anything! I should at least got my 4th lesson!