XGT Fitness Visalia

Description of complaint:Signed up for membership even purchased a 02 finger monitor that they said was useful at their gym.Days after I realized that this was a long term contract not a weekly or monthly fee. I had an emergency medical condition that prohibited that I attend. I never once attended this gym after signing up. I called and informed the owner/manager Jesse that I would never have signed up if he had informed me at signing that this was a long term contact. Which he failed on being transparent about what the membership entailed inregards to long term. At that time he still didn't tell me there was a grace period of 5 days in which I could cancel. Then when I followed up again now it's past 5 days. So without going on and on they claimed that they sent me multiple emails and left phone messages for demand of payment. 3 years later they are sending me to collection for over $1000 for never attending their gym. He wanted to settle with me to pay him 65% which is still over $700. His way of assisting is to take money for falsely representing their offers and packages and basically stated "well you signed the contract and we tried to contact you. I have all emails and phone messages saved from 2020 and only promotional emails sent to me and no record of any voicemails left from his gym. Bad practice and very greedy not to be upfront with individuals about what they are signing. His gym will fail with this type of work ethic. It seems as though I'm not the only one. Thereare multiple complaints on here and better business bureau for the same type ofencounters having to deal with memberships and contacts. He hides behind his contract. Which Iunderstand we need as consumers need to read me fine print. However as a business honest owner you heed to he forthcoming and honest about what you are telling your customers so that they are not blindsided later. Clearly this is a pattern for his gym given these multiple complaints from prior members

I absolutely love the environment here. I am new to this gym but coaches have been so helpful and kind. Everyone is very welcoming and supportive of the goals you are trying to reach!

Really good gym!! Workouts are pretty good coaches are nice and show you how to become better!! Definitely recommend!!

The best gym I’ve ever been to! Love the small work group classes they offer. They really care about their clients. A place where you feel welcomed and like family! It’s not your typical gym, more goes into this gym. So worth it! Still here and loving it!

Hate going to the gym? Me too but I love leaving the gym knowing I worked hard with great coaching‼️ Thanks Jesse for pushing and taking care of me all at the same time‼️

This gym will push you to new limits, motivate you to show up, and help you along your fitness and nutrition journey! It is a family like environment where the trainers know your name, the members are friendly, and you feel comfortable no matter what shape or size. Love this place!

This has been the perfect gym for me. They help me track my progress, the coaches listen to your concerns and work with you to reach your goals, and its small group based workouts. Everyone there has been wonderful and you really get out what effort you put into it.

I’d like to start by saying ThankYou to all the trainers between the San Luis Obispo XGT all the way to Visalia XGT , they travel all week back n forth , between all these people on there schedules, We never have to worry about showing up for a class with no one there to train us !!!! I speak for myself and many others we’d like to say one of our trainers with the name of Jesse is super awesome!!!! He kicks all our butts but in a good way !!!!! Every week usually on Sundays I log into XGT on my phone ( makes it easy ) to pick my classes for the week I rush all the way to a class Jesse teaches !!! XGT has changed our family’s life !!!!! Thanks jesse for being apart of that !!!!

Julian is the life of the party! He always makes class fun and entertaining keeping me going throughout the whole workout and looking forward to class. He also makes us work hard at the same time! Great balance with the class and can’t forget about his dad jokes.Felicia is amazing! I absolutely love coming to her class! She gives me the most feedback on whether I doing something right, how to fix it, how to get more out of it, how to do better, how to breathe, and more. It is very personalized!Eli loves to up the game. He’s always upping the weights so that you push yourself.

XGT is a studio that offers group training. It goes above and beyond typical group training classes by providing monthly reprogramming where your coaches check your measurements, weight, and body fat to ensure you are on the best fitness and nutrition plan. Even though the classes are with a group, there will never be more than 10 in class. This helps ensure the coaches are able to have the sessions tailored around each client's personal goals and levels.Each client has their own box they workout in. The coaches explain the workouts and help you pick out the equipment that is right for you. We do not share equipment and we all sanitize the equipment we use at the end of every class. The studio has a bathroom with a shower and also lockers to store your belongings while working out.This studio has provided me with the ability to drop body fat while building muscle. Everyone who attends class is super friendly and wants you to achieve your goals. The coaches are very knowledgeable and actually want you to see results. They work with you and legitimately care about each person who attends. I have been working out with these coaches for over 3 years and am still seeing results. At XGT we are like a family. It's more than a class, more than a fad, it's a lifestyle. Together we are really more at XGT!