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Maxx Fitness Clubzz Warren, located at 601 Metacom Ave in Ocean State Plaza Shopping Center, stands out for its extensive facilities and friendly staff. Members appreciate the clean environment, well-maintained equipment, and the welcoming atmosphere created by attentive employees. The gym receives high praise for its range of equipment, group classes, and amenities such as tanning and a cardio movie theater. While the positive reviews highlight the gym's cleanliness and supportive staff, some members have experienced issues with customer service, especially regarding membership cancellations and billing practices.

Despite a few complaints about poorly maintained equipment and billing disputes, many members continue to enjoy the overall experience at Maxx Fitness Clubzz Warren, finding it a great place to achieve their fitness goals.

Pros:

  • Clean environment.
  • Friendly and welcoming staff.
  • Extensive range of equipment.
  • Supportive fitness community.
  • Fun and motivating group classes.
  • Amenities like tanning booths.
  • Innovative cardio movie theater.
  • Convenient location with ample parking.
  • Affordable membership plans.
  • Helpful trainers and staff.

Cons:

  • Issues with customer service, particularly billing and cancellations.
  • Some equipment maintenance problems.
  • High turnover of staff.

Location / Contact

Rating Stats

4.0

out of 5.0

17 reviews
5.0
1 reviews
4.0
2 reviews
3.0
8 reviews
2.0
42 reviews
1.0

Reviews (70)

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Nice staff, good facilities and great monthly payment

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Great equipment... Great atmosphere... If you need a great trainer all for Karen Park.

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Why are there different staff members and trainers every 6 weeks? Are they really that bad at maintaining employees?

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Great place to work out, has babysitting..

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Biggest scam out there. Don’t let them make you think there is no contract. They are full of it. You could move 4 states away and they will still make you buy out your plan. They are the biggest rip off and have the WORST customer service out there! Avoid at all costs!

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If you are considering ending your membership, plan ahead and sign their absurd cancellation document 3 months in advance. Was charged for 4 months I never used plus an “annual maintenance fee”.

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Moved to this gym from the Bristol gym. Best, healthiest decision I have made in years! Love the big open space, new equipment. Never have to wait for a treadmill or elliptical. Free-weight area never crowded. Classes never crowded. Am using machines I did not use before because the space makes it easy. Perfect temps: Cool in summer (TG!!), comfy in winter. I watched a movie in CineMaxx on the treadmill - it was great! I look at the negative reviews on Maxx and laugh - they read like they were planted by people from other gyms that don't like losing business. The days of charging whatever you want with a "take it or leave it" attitude are over. Maxx is a great gym! Friendly, professional staff. No-nonsense trainers. Every gym charges an annual fee in some form or other. I have saved hundreds of dollars with Maxx. I walk in happy and leave feeling great. Thank you MaxxFitness!!

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Read the fine print about the “annual fee” that they charge in August! Was a member for 6 months and tried to cancel in July. I had to pay an additional monthly fee, my 40$ annual fee and a 60$ buy out of contract fee! Total rip off with poor customer service! Would not recommend!

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New equipment, new gym, lowest price in town. There's plenty of space here, convenient location. They have treadmills, bikes, rowers, a few ellipticals, free weights, a large variety of machines, a dedicated "olympic" weight room, and a couple of group class rooms. In order to do the group classes, you need the upgraded membership. They also have tanning, and a "cardio movie theater". It's a dark room that runs a different movie each day so you can get your mind off of exercising while you run. Pretty cool idea.The best part is the price. I had a signup fee of $69 (requires one year commitment), plus the monthly fee of $10/mo, and an annual "maintenance" fee of $39 after the first year. So despite the various fees, it still comes out to be very cheap. Love it!

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Maxx Fitness, what in the world is wrong with those people?I knew I had to cancel before the first of the month. My life was in complete turmoil due to my grandfather's sudden passing (who we currently live with) and other huge life changes, but I managed to drag my teary-eyed wreck of my former self into their facility because they told me that I could not cancel over the phone. I recently paid a huge sum of money for yearly maintenance fees and was then told there would be a $50 cancelation fee (which turned out to be $58). I told them to go ahead and charge me as I was a disaster and we are moving to our new home in a few months anyway.Just checked my bank account and was charged again for this month's memberships! When I called to let them know that I had canceled and paid the $58 per membership fee, they said that it is expected that you have to pay the next month after?!?! What? Why?Then the man I spoke to said if I had brought it proof that I was moving, he might have been able to wave the cancellation fee, but now it was too late.In total, I have spent over $350 for nothing at Max Fitness for two months.That place is horribly run and possibly has the worst customer service that I have ever encountered.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.0-star.

This business has 70 reviews.

The address is: 601 Metacom Ave, Warren, RI 02885, United States .

The contact number is +1 401-289-2280

This service is listed under Gym .

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