Balance Gym Foggy Bottom

Solid Gym - Exceptional Staff. Ms Dee is at the gym working the desk among other things in the early morning when I go and she is very professional, enthusiastic, friendly and helps me with anything I need immediately.

UPDATE as of 3/5/22: The locker situation is as bad as ever. It is common to try 10-15 lockers before finding one that will work.*********I have been going to this gym for 2+ years. I have noticed the quality of the gym has been deteriorating a bit. In the ladies locker room, many of the lockers don't work. One night, I had to change lockers five times to find one that would lock.There are also only two traditional elliptical machines now...and a lot of new fancy cardio equipment that I have no idea how to use. The handles on one of the elliptical machines is worn, and feels like it will fall off soon.Otherwise, the front desk is always polite, the locker rooms are nice and clean, and the gym is pretty clean. Just hope they fix the women's locker room situation soon!

3.5 months later: the equipment has not even been pretended like it’s going to be getting fixed. The staff here gives absolutely no regard to the people who lift here regularly. I am honestly ashamed that I keep paying for this membership… that is going to have to change. Anyone searching for a gym? Go literally anywhere else…

Gym is fine but my wallet and keys were stolen from the locker. The lockers were abominable before but at least they locked. The new lockers are completely unreliable and you have to look for one that locks. For many, though, you pull hard enough and they just come right open since the locking mechanism is just cheap metal barely in contact so it can just slip open.

Poor and petty customer service. Pool not the cleanest. How one communicates to customers or potential customers is telling. Would never ever recommend membership —

I HATE HATE HATE this gym! It is the absolute worst. Half the gym is closed off for stupid cross-fit training. While the other part looks like a drunk person tried to place the equipment. Its all in weird place that doesn’t make it sense. There is a Golds gym opening up at the end of August. Jumping ship the second it opens.

Great gym with even better staff! I went to this gym weekly for a little over two years and have been really happy with my experience overall. It’s a small but well-appointed gym. Lots of cardio machines, a pool, and plenty of lifting equipment - 1 bench press station, 3 squat racks, and 2 platforms (one that also has a squat rack). I mostly came here to lift in the mornings and it was never too crowded. I didn’t attend many group classes, but the ones I did were small (<6 people) and well-run!The cherry on top is the top-notch staff. Miss D at the front desk is so friendly and welcoming, as are all the trainers I’ve chatted with. I’m only leaving Balance because I’m moving, and I’ll honestly really miss it!

Love the gym, but they haven’t fixed their one and only leg extension machine in 2 months… I Pay THIS MUCH!?!? To not have ONE functioning leg extension for that long? Myself and several other people have made complaints multiple times and they keep insisting on a new part coming. Well 2 Months and over $200 of mine gone that could have just bought one myself at homeUPDATE: 7/30- STILL NOT FREAKING FIXED!!! They "fixed""" the machine one time (looks like they literally pulled a handle off another machine and glued it on there) so big shocker, still no machine. I am 2 steps away from leaving this gym- the single and only good thing about this gym right now is its location. Changing review to 1 star. If they do not fix this soon they will be losing a huge amount of customers.

The.best.gym in West End

Terrible customer service. have reached out multiple times regarding my billing and they only responded when it was convenient for them. Once they took a good chunk of money out of my account, they stopped responding to my emails regarding my membership cancellation. First time I even emailed them, I had to follow up a week later to even get a response. The second time, I had to follow up again, call in several times, and still no response. Although the facility is nice, it's really not worth it for it's price. $99/month for a tight squeezed gym facility??? Equinox just about a block away offers more for around the same price. Saw a response from Balance Gym to one of the reviews about how "hotel guests rave out how spacious it is" lol. They are on vacation so for a hotel gym yes the size is adequate. Those people are not working out there daily, for a member who is NOT just a temporary hotel guest the gym is not spacious at all. Also, one of the front desk staff members is super rude. She is very condescending and unhelpful. When I asked her to assist me with an issue, she gave me a rude look and very little information as if I'm paying $20/month. I payed even less than that at Planet Fitness and got way better customer service from their staff