Spark Fitness

I successfully completed the weight loss challenge and was never given my money back even though Sam repeatedly told me I would. This company lacks integrity and something is wrong with Sam. The trainers were encouraging and that is the only good thing I can say. Do not waste your time or money with this company.

Sam is an absolute liar. I would NOT recommend dealing with her. The rest of the team was pleasant, kind and respectful. Sam, however was deceitful, manipulative and condescending. I was told I would receive a refund for items I never received and 3 weeks later I have not. I was told to schedule my treatments through the App and was denied access up to 2 weeks of joining the challenge. Something is deeply wrong with her mental state of mind.

I've been a Spark client for 3 years and all I can say is these guys get it. Spark is not a gym for people who just want to do the latest diet fad or get fit quick scheme. Alex (the owner) is all about making sure people understand how their bodies work. When I joined Spark I wanted to get in shape and deal with a few health issues. On alex's programs I have lost over 50lbs, stopped taking 3 of my medications, and no longer deal with low energy.I've learned enough to even start helping my friends and family with their health issues. All I can say is that if you're looking for a life change and want to get into better shape, this is the place to be!

I started the Spark Fitness 6 week challenge on October 20th and had my final weigh in today! Sam and Alex were extremely friendly and knowledgable from start to finish. My end goal was to lose 20 pounds and I DID IT! With the help of the meal plan, the Tummy Hug (probiotic made in house) and the amazing trainers Bruno and Matt (who are 2 of the best trainers I have ever worked with) I felt healthier and happier everyday over the 6 weeks. Spark Fitness is like a family and I would recommend this kick start to anyone looking to change their lifestyle for the better!

Hello Everybody! I won my weight loss challenge of 22.8 lbs. in six weeks with Spark Fitness, woohoo!!! This is my testimonial. Six weeks ago I was lumpy, bumpy and downright frumpy. I needed a challenge. I saw Spark’s challenge on FB (a few times) and finally decided to go for it. First, I was impressed with the enthusiasm and knowledge of Sam, Maggie, Alex and all of the trainers (Matt, Bruno, and OP – my nickname for him for his Optimum Prime-like shoulders). Everyone was extremely supportive and available to answer questions as I went through the six weeks. They provided education on supplements and I found their proprietary products to be very good. Long story, short – if you are already a member of Spark Fitness, keep it up. Listen to them and you will achieve your goals. If you haven’t signed-up for a program yet, do it now! Thanks Spark Fitness!

The six week weight loss challenge worked for me, I made my goal of 20 plus pounds. I enjoyed talking with Sam and Alex. All the trainers, Matt, Cooper and Bruno were great to me, even despite I hate working with trainers. They adjusted to my weeks/ days working out by giving me challenging exercises. To me this was worth it and I will continue with the Spark at a later date when my semester will permit. THANKS SPARK Fitness and good blessing for those who give them a try.Update I Received my refund 4 months after completing the program with no apology because I was not signing up for another program they felt it was "no point." Communication for receiving my money back was poor. (I still stand by the training was great)

I challenged myself by taking the “6 Week Challenge Program” to lose weight. I’m glad I did.Six weeks later I had outstanding results. Double chin, gone; love handles, gone, belly fat, gone.YES, YES, YES, I met my goal in 6 weeks. I took an additional 4 weeks and met a second goal. Thank you Sparks Fitness for your “6 Week Challenge Program.” I especially enjoyed the 3 days per week training sessions with your super fantastic personal trainers. I will love you for life along with my new eating habits.

GREAT Trainers. TERRIBLE Business.Business: Super unprofessional. There have been several instances of people being owed money, and Spark not giving them it them, despite acknowledging that they owe them. They currently owe me hundreds of dollars, and I have not gotten it. I have asked for a copy of my signed contract and apparently, it will take weeks for them to get it to me. People leave the gym because of the unprofessionalism. It is very unfortunate.They have a BBB rating of “F”. Several complaints have been filed against Spark Fitness. Almost all of the are unresolved.Hours: So the gym is only open limited hours, and they have recently cut their hours, which makes it extremely inconvenient for people's schedules.Ownership. Recently the owner has been doing the training and having the trainers observe. This was concerning for several of the people who had been at the gym for a while because the owner has expressed unwillingness to tailor workouts to an individual's Unique Needs and Goals.Trainers: The trainers are great! The trainers at Spark Fitness are the only reason why I stayed so long. Unfortunately, Cooper, one of the three trainers left recently. This is terrible because Cooper was so knowledgeable and was able to tailor workouts to individual needs.Beware!

I did the 6-week challenge. FYI, it’s not *free* as advertised. There's a $399 deposit ­required, which can be paid all at once or split into 3 installments. If you lose your target weight, you can get your money back as a refund or credit towards continuing with Spark. I did a bit of research before signing up, so I knew this ahead of time, although it was never communicated by staff when I asked how much it cost/ what the “catch” was before coming in.You don’t get to pick your goal weight - it’s determined for you. Spark determines how much you need to lose solely based on your BMI. If you’re not familiar with current health standards, BMI has some merit, but it’s mostly been rejected as a legitimate indication of health as it doesn’t consider a number of other health factors.At 5’2” and about 150 lbs at the time of my consultation, my BMI was about 27 or 28. By their standards, I needed to lose 15 lbs in 6 weeks- about 2.5 lbs/week. Most doctors and dietitians recommend a steady weight loss of about 1-2 lbs/ week as anything more can be difficult to sustain and can lead to other health problems.That being said, I was excited to jump-start my fitness journey and liked the idea of having $400 on the line as motivation.The day after signing up, I was having some reservations about losing the weight so fast. I spoke with Sam and she let me to change my 15lb requirement to 10lbs. I was told I’d be given a corrected agreement to sign, but this never happened.There’s supposed to be a cap of 8 people per class, but this is often ignored. There were a # of times I showed up at night and there were 10-12 other people. The space is very small (it's an apartment with floor mats) and shouldn’t have more than 8 at a time.Most of my time was spent with Cooper in the morning. Cooper is a WONDERFUL trainer and will assign you other exercises or adjust your weight as needed. Honestly, I’d happily continue working with him if he moved to another gym.This is where I began to have issues. I completed the challenge and weighed out (lost about 11 lbs) on 11/10/18. I was told that to receive my refund (the $399 deposit), I needed to do a video testimonial and I’d get it back within 2 weeks after. I filmed my testimonial with Maggie a few days later but after 2 weeks had gone by and I still hadn’t received my refund, I texted Sam to ask if she knew when I’d get it back. She didn't answer (despite having responded to all my texts previously).I tried calling Sam several times and left voicemails, but never received an answer or call-back. I messaged Sam, Maggie and Alex on facebook to ask but was ignored. I tried posting in the facebook group for members and my post was deleted. I was later removed from the group, despite my posts only saying “please call me.”On 12/18, a full month after weighing out, I visited in person and Sam told me there was an issue with the bank but I’d most likely receive it by the end of December. She also told me it would be sent in 3 installments over the course of 6 weeks, rather than in full (as I had originally paid in installments). So again, I waited.Mid-January, I began texting back and forth with Maggie who told me that it would be coming soon and she just needed to check when. Every time I texted her, she promised she'd get back to me but eventually started ignoring me altogether. OVER 2 MONTHS after weighing out, I received the first of 3 installments. However, 2 weeks went by and I never received the 2nd. I again texted Maggie and again, told me she would get back to me but never did.3 MONTHS after weighing out, I gave up and called my bank who reimbursed my remaining two installments. What I was told would take only 2 weeks, took over 3 months. Who knows how much longer I would’ve had to wait if I didn’t contact my bank. There was a HUGE lack in communication and I am honestly very disappointed with how everything turned out.In conclusion, the workouts with Cooper were great, but the business as a whole is terrible. Communication is awful and it's not worth the frustration.

Unprofessional would be the best description word to place on this “gym”. The “receptionists” are on their phones the entire time, sometimes they address you, sometimes they don’t. I arrived early for the consultation and was seen 20 minutes late. At the consultation I was told I’d have to pay 199$ for my nutrition class. I figured that was a good deal for a class and 6 weeks of training. My nutrition class was scheduled for two days later. Again I arrived early and ended up waiting over 30 minutes before I left. Only then did the “receptionist” try to get me to stay and talk to Sam or Alex, which made no sense to me. I contacted Sam and told her to refund my 200$ payment. Then another person from the gym texted me, not called, texted me to apologize. I requested my money be returned. Then Sam CALLED me and I again explained I did not want to work with them and wanted my money back and she just asked me “Why” Over and over again. That was last night and today they still haven’t refunded my payment and are not responding to texts or calls.Please. Do not give these folks your money. They were planning on charging my friend 500$ in three payment increments for the 6 week plan, which is NOT what is advertised on their ads. Also they’re holding people’s money against their will without delivering services that were paid for. Unprofessional and probably thieves. It shouldn’t take you over 24 hours to return money to a customer when the product was NOT RECEIVED.