Aira Fitness

They Keep charging me for monthly dues even though I have informed them that we never authorized monthly payment. We bought a 1 year ONLY subscription. We were assured by the owner that it was close ended year and that we could either …

DONT RECOMMEND AT ALL. Took $1300 for a personal training with Adrian and just 6 sessions in 1month. He has been giving reasons and didn’t turn up for the training at all. Finally after waiting for 2 weeks with no training, asked for …

Very clean place and the trainers are excellent. Alex was very helpful with fitness journey along with the help of the other trainer Adrian. Both have been very professional and they help me great deal with my fitness journey. If you want the best fitness results, stop by Grayslake location and Alex will take care of the rest

Alex always made communication easy but it seems he's no longer in charge 😕 the office is always locked. I've been on a month/month basis since September of last year and was trying to get in touch with someone to tell them I will no longer be doing boot camp and have them stop the recurring payments. So far the voice mail is full and has been for the longest. I also have texted and emailed with no luck . There's a magical portal that only they know about on how to cancel online. Well atleast they never said anything about this or how it works or to have it set up. Since I know for a fact I was only doing a month/month basis I just canceled my credit card and made sure I have the emailed copy from when I initiated boot camp. I must say that most of these comments on management and cancelation has proven to be quite true. 🤔

BEWARE!!!! I can’t even begin to describe how awful this place is. Especially the Grayslake location. They have horrible business practices. The lured me in by calling to say I won a raffle. I supposedly won a membership for 6 free months. I came in and met with Olivia to claim my prize. I was very clear about not wanting to enroll into a membership. Olivia said I had to put a card on file to pay a $25 deposit for the key fob…which was understandable. I obliged. They had me sign for my transaction on some type of iPad. Less than 6 months later, I find out I’ve been bamboozled! The whole thing was very misleading and deceptive. Definitely bait and switch vibes! At the time, I didn’t know I was signing a membership contract, but apparently when I signed for my card receipt on the iPad, I signed a whole contract. They have now charged my card for one month of membership $40 (prematurely). I caught the charge many days later and demanded a refund. Now, nobody is available to return my calls, nor text or emails. They won’t even staff the gym for me to come in and drop the key fob off to cut ties. The one time I was successful with reaching Olivia, she stated she couldn’t give me a refund under any circumstances. Mind you, I explained to her that I’m currently 9 months pregnant and on bed rest, but she still refused to give me a refund. She said she’d have to ask “corporate” about it. Now, they won’t take my calls, nor answer texts or emails. There’s no way there’s some big “corporation” backing these shady business practices. I can’t even believe they’re still in business. Stay away from this place. Their gym is filthy and it’s not even worth $40/month. They have no integrity and make their living from ripping people off. They don’t care about their customers! They are very, very, ghetto at best! Just raggedy!

This place is garbage ever since Alex left. He always took initiative to take care of the clients. Talking to Kate today to cancel my membership I felt awful for her, she needed to send me a picture of the cancellation form NOT a PDF, not an Email a picture to fill out the fields on the form on a different piece of paper to send back to cancel membership! Then charge me $25 if I didn’t have my key fab to turn in. When I asked her about turning it in, I needed to make an appointment to make sure someone was there. Kate, your manager aka “corporate” as you told me when I asked who is in charge, is setting you up for failure and lots of upsetting phone calls from clients. There’s a training issue, which is a reflection on management aka “corporate”.

Alex was very helpful in signing up. Prices are very reasonable, and the facility is nice. Much better experience than LA Fitness. Looking forward to getting back in shape with this gym in 2021.

Quite possibly the worst customer service I have ever experienced. I have over 2 dozen emails that I have sent in, as well as left messages at multiple locations. Mike Bell is rude in his responses and tells you to "simply log on and …

Read old reviews and it scared me off a little, but I found out it was under NEW MANAGEMENT. So I decided to try it out and..Honestly I have come in and really enjoyed my workouts. Mainly, most of the time I come in there isn't too many people here. It's very peaceful. Very clean and organized. Alex, the owner or man in charge, is a great dude. He is cool to chat with when he is around and he even helps you in your workouts if you need it! Plus free water and towels and the all time perk 24/7!! I am loving it!!

I was charged during the mandatory quarantine. Also i would like to cancel my membership, but you need some specific cancellation form! That is not easily accessible, these place don’t have staff regularly . So I have to go to different …