Crunch Fitness - La Verne

Tried canceling at the beginning of Covid found out they’re still charging me for membership. not being able to cancel online is kinda a scam not happy about that

I joined Crunch gym so I could go to the various locations when I'm driving around between jail visits and court appearances, typically early in the morning, like between 5 and 6 am. This la Verne location was good. It's a big box layout in a shopping center. The bathrooms are bigger than others I've seen but there wasn't a sauna like I've seen at other locations. The weight machines just had numbers 1 through 10 instead of the lbs which I'd never seen at the half dozen other locations, they always use the lbs.

I thoroughly enjoyed my gym session along with the locals and the great staff. There are plenty of machines available on a Sunday afternoon. One thing came to my attention, and that was the men's shower. The sensation felt like mold from the ceiling, perhaps from the lack of ventilation. The shower area quickly became hot and musty from the spottings above. Everything was golden besides the shower experience and would have earned a 5star other-wise.

I'm NOT an exercise person at all but decided to join for the message table and tanning. Before I knew it I had an appointment with a trainer. His name is Pete. This man is in excellent shape but he never looks down on you or acts better then. He is your biggest cheerleader when you try something new. The staff are all nice friendly and helpful. Thanks Pete your the best!!!!

Good gym, only issue is the bars most of the time are loose and need tightening and some of the handle for cable machine (rope ones) are pretty worn out.

No, no, no, no, no. I just can’t with this place anymore. The manager seems nice in the beginning but all they care about is money. They make it seem like they care for you but once you get the membership they not only forget about you but they add on more to the membership. Ok so I did at first want to add a challenge but they never added my measurements so I told them in person to cancel it and they wouldn’t. I am extremely disappointed. No, no, no, no

UPDATE December 2021:Update December 2021: Do NOT join this gym. The management is fake, they are nice until you sign up. They will come for your money. They will NOT let you cancel. You are warned.I used to like this gym. Clean, good selection of equipment. Nice people. However, since the pandemic I tried to put my membership on hold. First, it didnt work, I was still charged and when I found out I was told Crunch cannot refund but can credit me 1 month of membership. Then sometime in the summer of 2020 I tried again to freeze my account and was told my membership will be frozen until January 2021 and I can then decide what to do. I went to the gym in person in December 2020 and I told the manager I want to extend the freeze until at least April. He added the info in the computer and told me all is set, no payment until April. Then I was charged again in January and I 1.) went to the store to complain and 2.) also emailed the manager about this. In the store I was told again that refund is not possible although they admitted that there must have been made an error from their side in December. Again, they credited me 1 month of membership. As for the email to the manager, they usually never reply but this time they actually did. It took them 3 weeks!!! to reply with the words "apology for the late response ... we will look into your membership". The Management of this Crunch is ridiculous, and only about sucking out your money. Who actually is the manager? Seems this is all kept very secret.

Do not go here. Privately owned and not apart of the corporation. I did a month of personal training and then called in to cancel my training for the following month. Told me I needed to come in person so I came in person. Then the manager was not there and I guess he's the only one allowed to cancel training. So I came back in the following week and spoke to the manager. He said because I did not give him a 10 day notice before my billing date there is nothing He can do. I told him my story about being evicted and literally not having a place to live and my account would go negative. Still told me he couldn't do anything. I can't even call corporate to help me. Now they are going to take $200 out of my account for a month of personal training when I can't even go to personal training next month. Manger is extremely un helpful. Does anyone know who the owner is and if I can get a hold of

The facilities are fairly clean and the atmosphere is friendly. I mostly stuck to cardio equipment because other machines can get crowded on busy days. Overall, I had a good experience at La Verne. I would keep going there if I lived closer still!Shout out to John G. for helping me get started and helping me cancel my membership. He was super welcoming and made both processes quick and easy!

Great place to workout. Staff is friendly ask for Larry if you need help.