Crunch Fitness - San Dimas

Twice in a row I was billed after cancelation. The first time $100. 2nd time, the bill went to collections and was charged $130 when I canceled 4 months prior. Front desk associates ensured me it would not happen a 2nd time and a simple gym membership has now affected my credit score due to a fowl up on their end. This is how they treat active duty service members.

In the area for business and needed a quick workout, I randomly found this crunch fitness off the 57 behind Red Roof inn. It was a week day around 10am, wasn’t sure how busy it was going to be and to my surprise it was very quiet. The lady that checked me in was nice. This particular gym shares the space with Blitz Muay Thai, it was interesting to see people practicing on the mat, not sure about the agreement with using their space. Overall, if I was back in the area, I would definitely give this spot a visit!Clean and cold inside, stocked pre and post work out stuff, ample parking!Missing star – Lacking extra machines, had to wait a cool min for the leg curl machine, water machine was red (Change filter please) – noticed another water machine on the side which I used

This place is amazing! The trainers here are very helpful

I have been to multiple gyms over the past 8 years and I'm currently a member of two (was three before I canceled my Crunch membership).This is the worst of the gyms I've been to. I find the equipment to be very low quality. An example is their stair steppers. As soon as you climb up, it begins to move. There is no pause or emergency switch to stop it. I consider this a very dangerous situation and when I asked if this was the way they are supposed to work I was informed by two employees that yes, this is how they work. I found the Roman chair as well as the decline sit-up machine had virtually no padding for your back making these uncomfortable to work on. Some of the machines had only 20lb increments with no ability to add 5 or 10lb as you're working to gain strength. Finally, I submitted the on-line form to have my introductory session and they never contacted me back. Generally the workers were not that interested in helping me.

I go to this gym all the time. Enjoy going when it’s not busy. Fun atmosphere with very friendly staff but watch out if you go during the Muy Thai classes as they take up a portion of the gym. Overall very clean and good space to workout and lift weights.

I really enjoyed this gym. The people are friendly. There's plenty of space and I really liked the lifting area that's separate from the machine area. I'll be coming back for sure.

MAJORITY of the staff here suck - they are rude af and need better customer service training. How do you work the front desk and ignore members when they GREET YOU? I am so sick of walking in and seeing them. There a few that actually greet but other than that they're HORRIBLE. I only gave 2 stars cuz of location/convenience and for the few friendly staff members. Other than that I would never recommend this crunch location.

Great location! People were very friendly and helpful. There were 2 people at the desk, and I was impressed by their entire demeanor. Friendly courteous, and just great! Clean, machines looked new, and locker room showers were spotless!

I asked for a base plan for $15 a month, the manager said she would give me the peak benefits for a free month since I was here for only 2 months.I ask if it will cost more because I don't want to pay an extra $20 for something I don't want, she says no.Fast forward to today and I see I have been charged $35. Never trusting these managers again.

Been loyal to this gym for a years already. They recently expanded the gym which they double their size. Yea it sucks if you payed to use the exclusive side, but whatever. It just makes the gym better.What made me more loyal was they didn't allow themselves to go on lock down after the initial lock down. It's a good hidden gym.Always clean, friendly, and good schedule.It's better now that the open all the gym for everyone and they added more equipment.