Crunch Fitness - Worcester

Great customer service. Very cozy and well managed gym. I've been going for around 5 years. The times have changed but the great customer service and convenience of the gym and staff have been getting better over the years.I had a wonderful experience with the new employees such as Kevin I. and Joe. They were able to address problems swiftly and precisely when I was able to the row machine.I'd recommend anyone to come to gym if you are looking for a great crew and convenience, as well getting a great workout in.

I’ve been coming here for a while and honestly the front desk staff is so friendly and welcoming. I love the equipment and how clean it is. The members here are supportive, I’ve had people cheering me on as I hit new PRs, definitely an environment I recommend.

The hours at crunch fitness are absolutely horrible. At one point they used to be a 24 hour gym and then they closed early because of Covid, which is understandable. But the Covid excuse has ended and they should be back to opening their regular hours or at least stay open later during the week and definitely on the weekends. Closing at 9 o’clock on friday nights and 5 o’clock on Saturday and Sunday is absolutely ridiculous. And I feel like I’m getting ripped off. I see so many people walking out of there upset and angry because they close so early.. It makes no sense. This is when people have time off from work and want to work out for the weekend. Come on crunch fitness get your act together. By the way, before somebody gets hurt, and sues your company, why don’t you take care of your equipment and update it and make sure it’s functioning properly. And clean your bathrooms!

Very happy with this gym! The staff is awesome, super helpful when I needed to transfer and update my billing information. There is plenty of varied equipment. Although it tends to get busy, there is never a wait. Everyone is friendly and courteous. The locker rooms are very clean as well as the gym itself. Many other places don't bother cleaning. Crunch cares about cleanliness. I definitely recommend it!

Wow just wow, best gym I’ve been too so far, never been the type to go to the gym and was always so hesitant. But I came in today and was received with such a welcoming experience. And definitely signed up and will be coming back here. There’s a lot to offer specially with the peak plus membership and I loved how I got a one on one with a fitness expert to help me get started on my fitness journey. 10/10 would definitely recommend.

Got this memebership so I can tan before work.Showed up about 5 minutes after they open and a customer said no one was working, that they come in at inconsistent times.It’s really hard to plan my morning around that.I think I will have to cancel so I don’t waste anymore of my time.I waited another 30 minutes and still no one.

10/10 customer service, from management, to the trainers, associates, etc! There’s a lot of gyms you can go to in Worcester, but this one in particular is a place where you will create good experiences, friendships, and encouragement from employees and people as well too. If you take care of the gym and it’s equipment, they will take care of you. Sometimes can get busy depending on what time you go but other than that I highly recommend you check out this gym, test it out and you will no doubt consider making it your spot to train and become the best version of yourself!!!

This has been my home gym for some time but I have noticed some things lately. Working as a nurse I think it’s very unsanitary especially with the rates of hand foot and mouth around that people are still allowed to work out without socks on (barefoot). They put up signs but it’s not enforced. I’m all for socks on footless mobility.I am also well aware people don’t want to work and it’s hard to get employees at any establishment but today I asked the front desk guy to use a service and his exasperated sigh and blatant expression that I interrupted whatever he was doing while sitting there staring aimlessly wasn’t the customer service I grew to know and like when Lauren was managing this gym.I like crunch and how I can go anywhere in the us and find a gym and that this is close to my house. I do however thinks improvements could be made.

This review is regarding their deceptive cancelation process. Do not join unless you plan to be a member for life. I went in to this location twice to cancel. Both times I was told I was all set. I was not. I ended up calling several gyms to finally find someone helpful (in Schenectady, NY), and I'm hoping this is the last time. It's been over a year, and I will be pursuing a refund. Switching gyms should not be more of a pain than getting a divorce, but here we are. They also don't have a corporate number to call. Talk about shady ...

Gym is pretty "meh" but the billing practices they have are extremely scummy and do not tell you all of the costs/agreements upfront before you sign. They should be really more upfront about what they charge and how it is charged–otherwise it leaves customers like myself feeling like they've been shaken down. Would not recommended and will never go back.