Body Renew Alaska

If you want to step in semen in the tanning booths this is a good place to choose, the owner doesn’t seem to mind & when you want to downgrade not to use them anymore he wants to charge you as if it’s a huge deal to change it, sighs like a lazy teenager when would even ask him to fire it up. Too expensive for what you get

Customer service is subpar, honestly. Not the first time I’ve had issues getting a hold of someone. I finally got someone to pick up, but when I did the gentleman on the phone was super abrupt.

Cleaniness is good. Right now I don't see any broken down equipment. I normally go in the evenings so I don't see a lot of the staff. Some of the stuff in the locker room gets left behind and left for days. This should be put in a lost and found or tossed.

I’ve been waiting until I’ve been at the gym for at least 3 months. Probably the cleanest gym I’ve been to in Anchorage, and I love that even when it’s packed there’s still other equipment to use to get a good workout in. I like that Body Renew is open until 10pm so it helps with my busy schedule! And honestly, if you haven’t tried Michelle’s cycling class you are missing out!! Her classes push you & keep you coming back. Especially with her fire playlists! I can’t wait to try some other group classes that Body Renew offers. I saw other reviews about the billing aspect of Body Renew and honestly have had no issues or concerns about it.

I think the owners could do a better job with updating the treadmills and the downstairs weight equipment. Additional group classes each day would be great. They used to offer them daily but then removed them. It appears the gym is more interested in its members putting more money into purchasing individual trainings versus group trainings.

I’ve been with Body Renew since 2015 and I absolutely love them. Even when I moved it was super easy to transfer my membership to my new home location. I unfortunately fell on hard times and needed a break and recently decided to cancel my membership. Body Renew was amazing to work with. They tired everything to make sure I was okay and tried to get me to keep my membership but in such a good way and not harassing like some places. When I get myself better situated I will definitely return to them. The only thing I wish they would do is bring back their 24hr hours. It was really nice to go around 1am and enjoy the complete quietness and workout in peace. But other than that I would highly recommend Body Renew!

There facility is extremely clean. The staff there are very helpful and are ready to help. They have a nice variety of equipment. And when I wasn’t coming for a little bit they sent me a text offering me a free session to help me get back on track with working out. I enjoy working out. And the staff are all amazing. Thanks body renew for being such a good gym

Gym is fine. Predatory Cancellation policies are not.They refuse to cancel your membership over the phone (if you can get them on the phone). They REQUIRE you to sign a document to cancel your membership. Already moved out of state? No luck, you have to go in person and sign to cancel your membership.Once you do sign, their contract says they can bill you for another month after you have signed the cancellation document. My credit card expired the month I cancelled and they called threatening to send the bill to collections if I did not pay for the extra month of service they were FORCING me to pay AFTER I had cancelled my membership.They will milk you for every penny they can.

Mirroring what many others have said, the gym itself is fine, but any kind of mishaps with billing, contracts, customer service and you’re in for a wild and unpleasant ride.My account was not supposed to be active but Body renew was still charging. They got me for $470!!! When I called, it was taken to some sort of meeting for a determination, where they agreed to refund me a few months and an annual fee— a total of around $143 bucks. Why they are making me eat the $327 is beyond me. They appear to be desperate for money (just had to close their east location) and are willing to jerk around their customers to make some extra dimes.The pleasant gym experience is not worth the administrative hassle!!! Go elsewhere!!!!

I was signed up... Called to end my membership. Was told I had to go to the gym and sign something.I went to the gym and signed the paperwork.And here I am today STILL being charged for an account I haven’t used in over 6 months. I called and asked if I could talk to somebody who could help me handle my account, but I was directed to a company handling all their “member financials”. This company didn’t help me and didn’t even seem legitimate. Also this company isn’t even resided in Alaska.. This company hasn’t contacted me about my account which is either 6 months or more overdue... I don’t know who to legitimately talk to about paying my account, and why.Today I went in to use a guest pass my friend has and I was denied accessibility, due to my account. So if I can’t workout with the account. Why would it stop me from entering as a guest.Overall. Their Way Of Handling Business Is Systematically a HUGE issue.Would not recommend signing up.. unless you like your money touched without your permission.Could somebody talk to me about my account or will I have to keep sitting in the dark....