Ann Arbor YMCA

Customer service was terrible. I bought a parking pass years ago and was told I’d receive the deposit back when I returned it. Since I was moving out of state, I returned it and was told I’d receive a check in the mail, however did not. I called multiple times asking where it was and now they’re telling me they changed their policy and no longer give the deposit back. I only bought it because I was reassured I’d receive it back. The guy wasn’t very nice and hung up on me, refusing to return my deposit. I’m very upset with them and will never recommend anyone going there again.

Fitness and yoga classes included in membership, great instructors that keep me attending 4 to 5 times a week.

Employee Judy very rude and unethical and doesn’t know what she’s doing we tried to pay for family pack please fire her

I really want to like the A2 Y. I have tried so hard. My son really needs the family pool, but we'll probably migrate to Liberty Athletic Club at some point soon.The facility is fairly new but starting to show its age, and the location can be a pro or con depending on where you live in town. It's relatively cheap, but not even the cheapest game in town. As a nonprofit that still carries relatively moderate membership fees, you'd expect a bit more than surface-level goodwill toward the community.But as other posters have alluded to, the staff has serious gaps with training, skills and abilities. Some are really nice, but for many others there's just such a gap with training and skills. I've tried to set up a meeting with the membership manager about this, to no avail.Again, a lot of staff are really nice or giving it their best go and I don't fault the frontline folks when things go south there, but it can be a pretty shambolic place so shop around before signing up.

I want to join BUT, the pool needs to be thoroughly cleaned (shocked, scrubbed thoroughly). It is in awful condition! I am surprised no one has gotten sick yet! NO SAUNA STILL!! What would I be paying for exactly??

Nice clean facility and the staff are nice. But when it comes to a gym atmosphere something is missing. They don’t play any music, they don’t have a lot of weightlifting equipment or machines. They do have an indoor track and pools, but compared to other Y facilities it’s not the best one.

I love the Ann Arbor YMCA. My primary reason for going there is Child Watch. If you have young kids and don’t know about it, you need to. I have a baby and a preschooler and Child Watch is the only reason that I can get any reasonable amount of exercise. They hire fantastic, loving staff and my kids always have a happy time there. I want to thank whomever came up with the idea. If it weren’t for them I’d have an aching back and clogged blood vessels. It’s like having a babysitter included in the price of your membership. Yes, please. Also: the place is beautiful and spotless. Nice people go there, and nice people work there.

Awesome facility and extraordinarily accommodating and friendly staff. The childcare team goes above and beyond any gym I have belonged to previously. They snuggle the babies and have the older kids running, creating art, and laughing. The kids are not just being watched, they are getting a fun experience! There are many things that make the Y great (clean facility, great workout equipment, warm zero entry pool, indoor track...) but the friendly atmosphere is what really makes it my favorite gym!

I personally love the staff. The programs dedicated to the community are amazing, and to top that, the building is also a extremely new, high quality, modern building. The membership prices are high but definitely worth the pay!

Everything nice. Good value. Staff are cool. Kids like it. Lack of power rack and lame reasons for not having one scream "we don't know much about fitness." Someone concerned with finding a "real gym" should look elsewhere. Other than that it's great. Also super convenient for anyone who lives/works downtown.