24 Hour Fitness

Jordan is covering for Lloyd, bad idea. Jordan has bad customer service especially towrds potential members.

I've been calling their managers for weeks, and I can't even get a call back explaining why they refuse to give me a refund for my unused personal training sessions. Really poor customer service.

Good gym, have plenty of cardio machines. Lifting equipment is a little out dated. Get pretty busy during afternoon/evening. They have a suana and steam room so that's a plus. Studio, basketball court and cycling studio. So it hits all the marks. Equipment needs to be updated and it'll be perfect.

I've been a member here for 3 years. Staff has been great until my encounter with Anna at the front desk this week. I don't know if she is new, but one late evening she turned up the music so loud I could not hear my own personal music in my earbuds. She switched the music to a Trap music station that was at least 1/3 louder than the usual 24hr music station. I told her the music was really loud, much louder than usual, and that I couldn't hear my own music on my headset because of it. She informed me that someone else asked her to turn the music up and that they sold other earbuds at their store if I was interested. (wth?!)At some point during my workout the music returned to the usual acceptable volume, which was back to the official 24hr Fitness music station. When I left, I made a point to let Anna know and hear what the usual volume should be. She immediately became defensive and started showing me the different volumes you could choose from under the desk. I don't know why that mattered. She said again, that when people tell her to turn it up, she turns it up, and that if I wanted it turned down, all I have to do is ask to have it turned down and she would do it. But in fact, that is not what she did for me. I reminded her of what she said to me and that I didn't appreciate her telling me that I "could by some more earbuds from their store." Then she began this circular argument about having to turn up the volume when people request her to turn up the volume and that all I had to do was request her to turn to it down. When I reminded her again, that is exactly what I did and that I didn't appreciate her added commentary about the earbuds, she remained defiant. She then rudely suggested I do a second workout to blow off some steam! This is the worst customer service I've ever experienced at any 24hr fitness, in my decades of being a member.

I had several problems with this 24-Hour Fitness location number one they sell towels they do not give you towels so if you do not have a towel make sure you bring one. Other than that random teenagers tried to steal my stuff but luckily because I'm from La I keep an eye on my stuff... they should have security but they don't plus there was cops outside cuz they were fighting going on too many issues with this location

Has gone downhill over the past year. Equipment needs to be maintained better. No longer provide towels, pool heater has not been working. For the price is not a good bargain. August 2019

What the? This location has been going downhill. The pool and Jacuzzi doesn't even work! After a good workout I like to rest my weary body with a hot soak in the Jacuzzi then the steam room. Can't even do it at this location. They don't work! Also the steam room gets way to hot. Got me and all the old folks in the steam room running out every 5 minutes to breathe.ALSO KICK OUT WHOEVER IS PEEING IN THE STEAM ROOM IN THIS LOCATION PLEASE! NO MATTER HOW MANY COMPLAINTS WE MAKE TO THE STAFF THEY DON'T BOTHER TO INVESTIGATE AND RIDDING THIS PROBLEM!!!

Was with 24 for a couple of years unfortunately I had to cancel my membership because it was way too overpriced. My issue is with the customer service. I went into the Gym about 8 or 9 months ago to cancel my membership and all of a sudden i start getting charged again in March. I called the customer service line and was given the hardest time. They talked to me like I was two and informed me I had to wait 3-5 business day for a store manager to call me back and he would deside to give me a refund or not for a membership you can clearly see I am not using. I am extremely disappointed in the way they treated me and would not recomend this overpriced money sucking gym to anyone.

Broken machines don't get repaired. Locker room floors, lockers, showers are typically filthy. Not unusual to come across a used condom, or a bandaid. They recently took away the towel service. I've been an all clubs member for over 20 years. This location started out nice, but has gone downhill since. Surprising with cheaper options opening up in the high desert.

I'm a brand new member as a guest of my sister:) I've read the reviews and feel a lot of the problems must have been addressed:) I mostly used the water areas, from what I saw it was decent. The water arobics instructor Margi is great! I fell about the place laughing at the water arobics class, mostly woman over 60, myself included, singing to the Black Keys! Of all things:)Always the housekeeping could be better, but the pool was heated and the jacuzzi was fine. The jacuzzi tile could have used a scouring, but over all I'm willing to keep going:)