Workout Anytime Buckhead

This place has rats and is overall really disgusting. Employees will make fun of what you wear so that’s cool. I’ve also watched trainers chase after grocery shoppers next door - weird! Y’shaiah introduced himself to me a year ago as the club trainer! Never saw him after the first session! Refused to return calls or emails but we’re happy to charge me every month!Don’t use this as your gym! Unless you enjoy roaches in your gym bag! Cause this place has those! The mens locker room is infested with rats too! One shower one bench and the lockers are slimy. Stuff here has never been wiped down.

Late post:Late Post: Customer Service is everything!The best thing we liked is being close to home, however convience isn't everything, when it's measured up to quality.Cumberland Mall - Planet Fitness here we come.Transparency is KEY!RED 🚩- Not having pricing information for potential customers to review on website.They want to get you there, hopefully into a contract & based on reviews it's hard to cancel membership & get stable personal trainers whose consistent.You can NEVER get anyone to pick up phone.It's not super busy where everybody is training with clients.I went in to take a look around. The guy with crew cut hair cut(Coach) on shirt, didn't even acknowledge me. He moved away to allow someone else to assist me, YET keeping watching me. (WEIRD)Note: Every customer that walks in needs to be acknowledged by staff - no ifs, ands or butsEquipment is packed in, definitely small & needs to be updated.Carpet needs to be updated and replace.

If I could give this place 0 reviews I 100% would. I signed up for a membership being new to the area thinking they had the necessities any normal gym would have. Shortly after I was talked into doing a body evaluation which led to a sign up for "personal training" for the next 5-6 months. The person that was promised to train me only trained me 3 times until I got a new trainer because he was only in "sales" and not supposed to be actually training me which was never told to me pre signing up for this. From there I got 4 new trainers who had to learn about my body type from scratch and figure out what workouts were supposed to work best for me which also never happened they just gave me random workouts to take up time. I was also promised meal plans and at home workouts which never actually came my way. When I asked about these said meal plans and at home workouts I was sent a photo of some random meal plan that was most likely found on google images or Pinterest (something I could easily do myself). Meal plans and workouts are supposed to be catered to your body type not just random plans that "work for everybody" especially when you are paying nearly $200 for personal training. For the duration of this training, I was cancelled on multiple times. The last trainer I worked with was probably the best trainer at that gym and the only good thing about it. At the end of the training I had paid all my fees (or so I thought) until I got a notification that I was charged for the training once again. Upon asking about this charge I was told that it was written in our contract that we had to mail in a cancellation letter which you would think as an establishment you would remind your customers that this reoccurring charge is going to happen unless you send in the letter. I was never reminded nor did my trainer even know about this letter. I asked multiple times to speak with the gyms Corporate office and I was essentially ghosted. I would absolutely never return to this gym nor would I recommend getting a membership here ever. Absolute disappointment to say the least.

I use the Marietta and Kennesaw locations primarily, but work in the city, so wanted to like this location since I would use it on my way home, but was very disappointed on my visit there. Firstly, the facility felt dirty and dated compared to the others I've been to. The locker room and bathroom area was large, but in poor shape. The equipment is dated and the spacing is odd (the barbell chest press benches for example). Seems to be lacking some equipment as well-- did not see any EZ bars, which should be standard in that kind of facility. It's sad how bad this location is, especially since it will be my home gym next year when I move to the area...

I have been a member for a while, and have watched the staff change a lot. In the beginning it was so clean and convenient. I’ve reached out over email a week ago about the cleanliness of this location. The bathroom is absolutely disgusting. I’ve avoided using the restroom here because of how nasty it is. Between no trash cans for lady products to just urine etc left in the toilets. I pay for full access. The tanning beds are broken besides one. I only go hours the gym is open, and there have been sundays I’m unable to use the extra stuff I pay for. I have waited 5-10 mins to be let in the one tanning bed which is fine I’m not pressed for time, but the staff member addressed me by asking “why didn’t you just get the keys and do it yourself?” I love the gym but unfortunately have watched it fall apart, and nobody seems to be able to get back to me on these issues to resolve the problem. I am aware that this effects many other members and not just me!

EDIT: Since posting and emailing the management at Workout Anytime, they have quickly resolved the issue. They offered full refund and cancellation. The origin of issue seems to be from simple overburden during the crisis, which is rightly understandable. Thanks to Stone for helping me sort out the issue.---This review is based on the communication and account management of Workout Anytime.I will be succinct. I opened an account for monthly membership in March. I requested suspension in April, which was granted until August, per their management. They continued to charge me monthly. When I attempted contact after realizing this in July, I could not get anyone on the phone or to reply to voicemail. They charged me again in August, so I had to contact my card carrier to resolve the issue. This should not have to happen for me to see a response from management.Small business undergoing a crisis does not warrant lying and theft, and that is what this is.The gym is okay, though.

Absolute scam. Decided to switch gyms after 2 days, and was told by an employee that he had spoke to the owner about canceling my membership and that there was a different way to cancel it, and was then lied to and misled every step of the way. After being told to wait up to 30 days for a refund, I found that not only would I not be receiving it, but I am still enrolled as a current member and was just charged an annual fee that I am sure I will be scammed out of getting back. Do not bring your business here period.

Cancelled my membership with them last year and did not owe a balance. They have since switched management and claim that they don’t have a cancellation on file and has sent a false collection to Net Collections where they are trying to place it on my credit. This company operates in bad faith, just read all of the BBB reviews and this is one of their many ways of stealing money from former customers. I am also going to be reporting them to BBB and CFPB for bad practices and trying to steal money and mess up past customers credit. Bad business.

This gym is just horrible. Its too small to do any workouts. There isn't even a designated spot to stretch or even do floor workouts. If you try to go after work and try to use the free weight you are will bum into at least 4 other people trying to maneuver around each other. The machines are VERY outdated. If you want to do nothing BUT cardo on the treadmill or elliptical then this is the only good thing about it. Not very covid safe either. The trainers are to clean the area but during peak our its hard for them to do. I rather drive 20 mins to Dunwoody to workout then go to the Buckhead location which is up the road from me.

*editing based on response from owner belowHello Sarah,I apologize for not leaving a comment with my previous review. In all honestly I drafted up a couple of responses when I originally left this but ultimately decided to delete them. I have updated it from 2 to 3 stars.My review was ultimately about communication during the initial responses to COVID.- First, I felt a little upset that my billing continued throughout the closure but I understand that expenses continued and ultimately chose not to ask about this.- Secondly, I received a total of one email notifying me of the new processes and procedures regarding the cleaning process and how initially appointments were required. There were detailed outlines of sanitary changes as well as an appointment system laid out to restrict too many people from being in the gym at once. Again, no big deal there I understand things need to change. However, that was the email I received and nowhere in it did it mention a mandatory mask requirement (which, again I understand is something you have chosen to keep the customers safe. I want to be clear that I am not arguing against the mask policy in any way)- The day I left this review, I attempted to go to the gym for the first time since the pandemic began not knowing of the mask policy and without one. I walked in, got my temperature taken, and then was told of the mask policy by a member of the staff who wasn't wearing one themselves. (The same person who took my temperature while not wearing a mask...) Looking around the gym, I saw several attendees not wearing their masks properly and I questioned what the staff was doing to enforce the policy, and was told that as long as I had one then it was ok regardless of how it was being worn. I offered to wrap my towel around my face like a bandana and was told that wasn't sufficient. Several times I was told I could purchase a mask for a dollar (I didn't have any cash on me at the time) and it felt like it was another way of getting money from me. I think it was handled poorly, but I also was upset not knowing about this prior to using a lunch break at work to get my workout in.Ultimately, 2 stars was probably too harsh (I've changed it to 3), but I think that it's not worth going to the gym at this point until restrictions can be lifted a little bit more. Unfortunately, that means I'm paying a membership fee monthly without getting much use of so I need to make the decision if it's worth it to continue or to come in one last time to cancel my membership.