North Hill Fitness is a locally owned gym located in Edgewood, WA, offering a range of fitness equipment, including free weights and machines. The gym provides a clean and family-oriented environment with a focus on creating a friendly atmosphere for all members. They have recently undergone new management, which has been well-received by many members for their efforts in upgrading the gym's facilities and equipment.

Despite its numerous advantages, North Hill Fitness has faced some criticism regarding customer service and cleanliness of restrooms under new management. The gym offers 24-hour access, although some customers have reported lapses in communication and occasional issues with billing policies.

Pros:

  • Friendly and welcoming staff.
  • Great range of free weights and machines.
  • Family-oriented environment.
  • 24-hour access.
  • Well-maintained equipment.
  • Good value for the price.
  • Classes and personal trainers available.
  • Ample parking.
  • Undergoing positive updates and renovations.

Cons:

  • Inconsistent restroom cleanliness.
  • Issues with customer service post-management change.
  • Billing and communication problems.

Location / Contact

Rating Stats

4.3

out of 5.0

3 reviews
5.0
2 reviews
4.0
2 reviews
3.0
13 reviews
2.0
0 reviews
1.0

Reviews (20)

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Great gym, staff are friendly, gym has free weight and machines. Bathrooms and lockers are provided.

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Spent 2 years here. Awesome gym. I like what they are doing. Left because I moved but wish I could have stayed.

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Nice, clean, quiet (relatively, except the odd occasion when the sound system is blasting) and well stocked gym. Good value for the price. Some broken equipment, but no more than almost any other gym I have used. Lots of free weights, but good supply of weight machines and cardio equipment (which is rarely even close to full use). Locally owned with attention to the gym condition. 24 hour access is nice.

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Dope, clean gym, staff works very hard to keep equipment maintained, facility clean and the environment consistent. Always updating the community if there are any changes and or new upgrades.

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Respectful, clean, family forward gym with well maintained equipment. 24 hr access is always a plus. Lots of friendly individuals at all times of the day

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the best gym i have ever stepped foot in. staff goes above and beyond to make sure the environment is safe and fun for everyone. equipment is outstanding and has unique pieces that you wont find elsewhere

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UPDATE 1/26 Received a phone call from the new owner of club. He provided some good customer service by responding to the situation and listening to our concerns. Looking forward to checking out some of the club updates/enhancements with the family. (We have always enjoyed the family -oriented feel of this facility.)1/25 Just got my credit card bill/statement - North Hill raised prices and we were not notified! Very unhappy customers here!

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I have faithfully paid for a membership here since 2004, so nearly 20 years. I'm here to comment on the apparent policies for expired cards on file. In the past over the years, I'd get a friendly call from a NHF staff saying my card didn't go through, I'd update them with the new number, and be good for years. THIS time, I didn't get any call. I proactively called them, the pleasant young woman told me she didn't know how to take a payment and there was no manager there. She offered to take my number down and have someone call me. No one did. Instead, I got a collections letter for $29!! I went to pay on Monday Jan 2, after seeing the website said they'd be open. I called first, but nobody answered and there wasn't voicemail? Ok...fine, they are short staffed since its a holiday type thing...I DROVE there to pay the $29. Sign on the door said they actually WEREN'T open (which I get, but website said specifically they WERE), and there were at least two dues in there working out on machines!! LOL Whatever...So after two attempts on my part to update my card number and pay $29, I tried a third and drove in person on my day off and this time I canceled. I don't need the hassle if this is going to happen every time a card needs to be updated. There's too many other options within a 5 mile radius. I kept paying this membership because I thought I was supporting a small, local business. Feels like its just a cash cow for someone now. Lindsey was very helpful though.

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(I am writing this review for my father) I have been a member at this gym since 2010 and I decided to cancel my membership because of the rude customer service here. The old management was much better, I do not recommend at all.

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New management is excellent and has a real vision to update the gym. Also better than planet fitness as you have some people who actually know weight lifting running the place. 10/10 ask for Ryan Terry he made me feel like I might be able to get strong one day.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 20 reviews.

The address is: 715 Meridian Ave E, Edgewood, WA 98371, United States .

The contact number is +1 253-927-7717

This service is listed under Gym .

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