Thrive Community Fitness, located at Maple Valley Commons, offers a welcoming and family-friendly environment for gym-goers. With 24-hour access and a variety of workout equipment, it caters to diverse fitness needs. The gym provides additional perks such as a sauna, towel service, hydrotherapy massage beds, and welcoming kids club.
Despite the positive reviews from members who appreciate the clean facilities and friendly staff, there are repeated complaints about poor customer service and issues with membership cancellations. Hidden costs and billing problems have left several members dissatisfied, reducing overall trust in the management.
Pros:
- 24-hour access.
- Friendly and welcoming staff.
- Clean and well-maintained facilities.
- Sauna and hydrotherapy massage beds.
- Family-friendly with a kids club.
- Variety of classes available.
- Convenient location at Maple Valley Commons.
- Helpful and motivating trainers.
- No long-term contracts required.
Cons:
- Poor customer service.
- Hidden costs and billing issues.
- Problems with membership cancellations.
Location / Contact
- Address: 27411 Maple Valley Hwy Suite B-106, Maple Valley, WA 98038, United States
- Phone:+1 425-432-1199
- Website:thrivecf.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 100 reviews.
The address is: 27411 Maple Valley Hwy Suite B-106, Maple Valley, WA 98038, United States .
The contact number is +1 425-432-1199
This service is listed under Gym .
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Andrea Balke
9 months ago
Chris Fontana
10 months ago
Best 24 hour gym around.. Great staff and members
Tyler M (TM)
11 months ago
Update (6/27/23)Changing to a 1 star and canceled my membership.The sign in the photo speaks for itself. As someone who has a family member that is gender fluid, it's a shame to see the gym I attend ask for members to sign a petition that is harmful to those like my family member.I come to the gym to have a release and escape from the daily grind. Now when I enter Thrive, I'm reminded that there are those out there that don't care for people like my family member.The business is free to petition for whatever causes they seem just, regardless of the harm they cause. I am free to spend my money elsewhere, which is exactly what I am doing.I cannot recommend this gym to anyone, and I will refer to the sign they display at their front desk as my justification.
Tatyana Galiant
11 months ago
Thrive owner and teamThank you for everything you have done for me and my family for the last 6+ years. My husband, myself n our 3 kids have enjoyed your facility immensely! Our kiddos enjoy making friends at the kids club n wonder if they will b there each day we go to the gym. The gym allowed my tween to join, and I got to experience the Mother Daughter workout, so cooL! So important to Introduce taking care of the body with exercise n building muscle at that age. The sauna, so wonderful I have no words but I’ll use a few to describe it- rejuvenating n relaxing, every time I walk in I feel like I get a big bear hug, as I sit n reflect I feel empowered like a lioness.Towel service is great on those days I don’t hv my gym bag in the trunk.Hydrotherapy massage bed service I’ve had for over a yr now n can only complain that I don’t use it enough.. feels like I paused my angel wings midair while flying over Snoqualmie Falls n getting the full effect of the water on my body……..
Adrian Santos
11 months ago
Tried to cancel my membership but was still charged the next month. Went in and thought it was fixed after talking to the front desk and manager herself. I get a call a couple months later saying it was sent to collections due to unpaid fees. Attempted to speak to owner, she dodges my calls, I’ve gone in several times but “she’s not here today” or “you just missed her”. I fought the collections and won but it was a hassle. Gym equipment is outdated, other gym goers never wipe down equipment, always hot inside. Take your business and hard earned money to a real American owned business. This one is a scam.
Heather Burnum
11 months ago
I have been coming to this gym for One Year now. I absolutely love it, the owner and all the staff are so friendly and welcoming. The gym and equipment is clean and well maintained. My kids love going to the kids club and I feel comfortable leaving them while I enjoy my work out! Not to mention the Sauna in the locker is a bonus!
Jon Sullivan
1 year ago
I do not recommend this gym!! After coming in and canceling they still charged me the next 3 months. So I canceled the card. Almost 6 months later I was sent to collections with no notice and for such a small amount I would not have had any issues paying it if I had known.I joined the gym because they have a kids play area. At the time I was trying to go the kids area was mostly closed or spotty schedule. I had a membership for almost a year and went maybe a handful of times. I would definitely not recommend this gym.
S MP
1 year ago
Kelsey Webb
1 year ago
My favorite gym
H. S.
1 year ago
Hidden costs, sauna never works. Rude management.