Gold's Gym Slaughter & South Congress

Have experienced several Golds in the area and this is the best hands down. All the big stuff you want is outside (tires, sleds and such) and all the rest indoors. Kristi is always there to help you out with anything you need and goes the extra mile. She definitely puts the customer in customer service. Everyone tends to be polite, work in, and that goes a long way.

I’ve been a member at Golds gym for 10 years and in all of time here I’ve never been treated with such disrespect until i encounter the front desk staff here. I’ve been to this location a couple of times as well. I walked in and scanned my badge I have the golds plan which when I got it I was told I have access to all the golds gyms however when I walked in they told me that this gym was only for members with access to level 3 membership. I was baffled when I heard this because I was never notified by Golds and the front desk swear they sent a email and I checked all of my emails from golds none of them mentioned it and not only that one of the front desk lady was being very snobby about it when I explain my disappointment about this because it’s not the policy I am upset with even though I don’t agree with it, it’s that I was never notified about it and then one of the front desk lady gives me attitude through her body language unacceptable. To through even more salt on the womb they were like well you can stay sense you didn’t know and the way they said it was snobby like well we will allow you to be one of us today and I was like no thank you! I will go to another gym that will accept me sense I’m not level 3 access and they thought when I said that I wanted to cancel my membership hahahahhaa. Honestly those two ladies working the front desk need to get a new job poor customer service and very arrogant and snobby.

The gym itself is very solid. There is a good variety of machines/equipment and it's kept relatively clean. The crowd is brutal from 6:00am-8:00am and 4:00pm-7:30pm. The addition of the outdoor equipment has helped make rush hours a lot more manageable. Hopefully they add some dumbbells and squat racks to the outdoor area. Overall a decent spot!

Although a relatively clean gym, there is no real off peak time. You will spend more time waiting for a machine than working out. Once you find a machine, you will be bombarded by guys asking how much longer you will be or asking to cut in. Embarrassing small for the size of the crowd that uses it.

Let me first start out by saying the staff here is friendly and will often do what they can to accommodate. However, the equipment here is extremely limited and the facility is often over crowded. This is also the first time I’ve experienced a gym refusing to let their paying customers use their cycle studio without an active class. I would understand if they had bikes available outside of the studio for use but they don’t. Is this an insurance issue or liability that the gym refuses to own? Please someone explain it to me. Thanks in advance.

The gym itself is really nice but they need to address the lack of room during peak hours. Never have I seen a golds gym THIS packed during peak hours. It’s nearly impossible to get a workout in if you work out between 3-8pm.They need to address this.

Just moved to the area and wanted to try the local golds. I was welcomed by Logan. She did an incredible job answering my questions and making sure I had an excellent introduction to the gym. Couldn’t have been happier with the service and employees here.

This gym has a great energy and the staff are incredibly friendly overall.I recognize that the following critique could be a general one for all gyms. However, this gym is significantly worse — blockers.There are almost four instances every week I go to this gym where people are blatantly texting or watching videos while sitting on machines. They take 10-15 minutes at a time to just sit there. There has to be a way of moving traffic along, as often times multiple people are waiting.

Love the environment here! Favorite Gold’s in town, the gym would fall apart without Luis! Big shout out to Luis always brings great energy to the gym.

I love this gym so far I been in this gym for over a year now. I love the staff their so nice to me and they even say hi and bye to me if I’m leaving or coming in the front doors. The equipment are nice and the bathrooms are clean which I really like about it. Thank u guys for having me.