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Orangetheory Fitness in Sunset Valley Village, Austin, offers an engaging environment with skilled coaches and a supportive community. The gym is known for its varied workout routines that cater to all fitness levels, helping clients enhance their strength and endurance.

However, some members have reported issues with management, particularly around membership cancellations and billing. Despite these concerns, many clients love the motivational atmosphere, making it a top choice for those looking to achieve their fitness goals.

Pros:

  • Excellent coaches
  • Motivating and supportive environment
  • Front desk staff is friendly
  • Varied workout routines
  • Cater to all fitness levels
  • The first class is free for newcomers
  • Great community and social events
  • Strict cleaning protocols
  • Help with injuries and limitations
  • Good location in Sunset Valley Village

Cons:

  • Issues with membership cancellations
  • Billing problems reported by some members
  • High turnover of staff

Location / Contact

Rating Stats

4.6

out of 5.0

15 reviews
5.0
5 reviews
4.0
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3.0
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2.0
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1.0

Reviews (20)

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Coaches are very friendly. Joining Orangetheory has helped me a lot. Would highly recommend!

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Huge fan of OTF Sunset Valley! Excellent classes and coaches that care! Feeling stronger and faster after one month 💪 …

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I cannot recommend Orange Theory, but specifically this location, enough!!! I have been apart of the OT family for a year now, and have gone to classes at other studios, but this location has the best coaches and community. The front desk staff are always there to greet you with a smile and never seem annoyed when you ask them questions. The coaches here are wonderful! They are so encouraging, fun, and help you PR on days you think you can’t. The head coach and studio manager here, Anthony, is always mixing things up, trying new ways to foster a welcoming environment, and making OT an exciting thing to come to and be apart of.

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When did orange theory, a luxury gym membership, adopt a “used car salesman” method of business practice? I called them three weeks ago and asked to cancel my membership as I was laid off and couldn’t afford it right now. They said they’ll have their studio manager look into it. Imagine my surprise this morning when I had another monthly charge. When I called this morning to ask for a refund and ensure that my membership is cancelled, Molly, who answered the phone, continued to cut me off as I was speaking and basically talked over me to say “we’ll look into it and get it worked out.”Sunset Valley crew, please immediately refund me for this months charge and cancel my membership, or I will be forced to classify this as fraudulent charges and take this further. I’ve been a member of OTF since 2015 and the way this has been handled is egregious.

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I've been going to OTF for 2 years now and really love it. There is something for everyone. The coaches are great about working around any injuries or limitations, you just have to communicate those. I absolutely love rowing and I was really nervous about the treadmill but I found I absolutely love power walking in inclines. It's really increased my lung capacity and has helped my hiking. Would recommend if you haven't liked traditional cardio.

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The team at Sunset Valley is my absolute FAVORITE! All the coaches and staff are incredibly sweet and supportive.

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Great coaches and staff!! Good variety of classes and schedules for the 2G/3G and Lift 45 classes throughout the day.

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OTF has been a wonderful experience for me overall. I have improved my endurance and strength and learned how to exercise properly. The coaches are encouraging and extremely knowledgeable on fitness. OTF at Sunset Valley is truly a gym for all.

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I can’t speak for other studios but the Sunset Valley studio is amazing (and this is coming from someone who is extremely introverted and wasn’t initially comfortable working out when I knew people were watching me). The staff members and coaches are so friendly, energetic, encouraging, and dedicated to helping you improve to reach your goals. They really strive to make sure you’re getting your money’s worth out of each class you attend. And I love that, but I also love the people in this community, too. Everyone going to Orangetheory has a common goal - to improve themselves and their health - and they all encourage each other and bond over their common goal. The entire community here really strives to make you feel like family whether it’s during class, through monthly social events, special classes with parties afterwards, and so much more. I know Orangetheory has gone through management changes in the past few years and some of the older reviews might not be accurate. As a current member who’s been here since 2021, I definitely think you should give this studio a chance. The first class is free for first-timers anyways, so what’s the harm?

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I love this studio and honestly no other studio has compared to the OTF family here. It's a big credit to head coach Sean and studio manager Anthony who've fostered the awesome and supportive environment at Sunset Valley OTF. All the staff and coaches are absolute gems and they make having a membership an easy choice. I'm the most consistent I've been in the gym in a long time, I'm in the best shape of my adult life and it's because I actually enjoy all the people I'm around, not just the workout. Don't ever change y'all!!!!!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.6-star.

This business has 20 reviews.

The address is: 5601 Brodie Ln #1200B, Austin, TX 78745, United States .

The contact number is +1 512-807-0404

This service is listed under Gym .

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