Body Xchange

Terrible terrible terrible cancelled 3 times and they keep charging me after I paid balance once they take forever tk process cancelation then charge you again ans day account was closed because you $9 dollars, unfortunately you must pay fee to close and you will be charged till paid off. Total scam will never use them again and telling everyone corporate employee this place is a scam. The you try and call they won’t talk over the phone and you phone system has you on hold forever.

Convenient location for us. Clean and well maintained.

There not open 24 hours anymore, and you won’t be aloud in if you don’t bring a towel or you pay $5 for one. Its gotten pretty obvious they want to leach on your money.

I use them gym 3 to 4 times a week. The staff always welcomes you with a smile and a polite goodbye when you're done. The equipment was recently updated and added to. Great place to work out!

Went into the gym this morning to workout with my niece and received the terrible customer service. I inquired about a pass and membership. The two girls at the front desk weren’t knowledgeable about prices or processes. One said she was a supervisor. Haley kept quoting different numbers for the sign up fee. They told me that they only issued a guest pass to certain people if they want a membership. Needless to say, they didn’t I didn’t workout. I wouldn’t free comfortable spending my money with them after having seeing them pull out a calculator and not know the prices for membership sign ups. Covid should have your customer service on point, considering all the memberships lost and club closures.

I love the convenience of my gym being close to my home. The gym is constantly being cleaned and self serve disinfectant as needed. They have a variety of cardio machines and weights. I only wished they open later hours on the weekend!

This place doesn't even deserve the one star. Last week, I went to workout with my niece, my sister n law and a family friend- all members of body exchange. I wasn't even greeted, I asked if I were able to pay for a pass for the day and they told me no. I then asked about a free pass, and was told that I could because I already had pass, (which was over a year ago). I asked what was the membership promotion, the two morning front desk ladies, were very rude, they said they didn't do memberships. Ryan, said that I would have to go online and look for myself. They would only be able to help me if I went online and purchased a membership then I could receive their help.Ive worked in the fitness industry for some years now, and this experience by far was the worse. I feel as tho, I was discriminated against. I was the only Black female in the gym. There is no way possible for me to come into gym with family and not been able to workout. I literally had go sit outside and wait for everyone to finish their workout. After this experience, why would I give my money to a company that only treats people right if they are members, if they even do that? this is very disappointing for Bakersfield to have a gym like this olive location. Thank God, Im not new to fitness, or have reservations about the gym, or seriously struggling with my mental health.