Body Xchange

The gym is nice of your into lifting, it’s more forPeople who are into weight lifting than fitness , they facility is nice and they have really improved the gym in a span of a few months , they added more platforms and now have 6 squat racks which is nice compared to some places but also they have added metal plates and got ride of the yoga room and made it into a more space for equipment but overall this place is better than Most gyms in bakersfield

Been a member for over 5 years but never really needed anything. Staff are typically arrogant but that’s not unusual for the people they hire. Today I went in to sign up my 16 year old daughter so she could start coming with me.They refused to allow me to show her around because of “liability”. Now they already scanned me in and so I asked if I could get a guest pass for her and sign a waiver for “liability”. They said no, they don’t do guest passes anymore, plus I needed to show them her birth certificate (???) I asked why, your policy says kids 12 and over are allowed and you agree she is over 12. I was told to prove she’s my daughter. (Now, she can get an abortion, a Covid shot, or a number of other procedures without parental permission or “proof of lineage” but to sign up here, she needs it.) So we went to InShape and became members. And got free guest passes for the day.Here is the kicker, they won’t let me cancel the account because we have to give 15 days notice, I said OK, here is 15 days. “Your bill is due on the 23rd, that’s not 15 days.” My reply, so cancel for the 23rd of next month!“Nope, you have to come in and cancel on the 24th because 15 days isn’t … ???And that my friends is why they work at a gym. (No offense to competent gym employees).Worst customer service EVER!

The gym itself is cool but the whole process online is horrible. I’ve tried canceling many times and there’s always something on why I can’t cancel. They charge fees to even cancel and have to give a 15 day notice which is very long literally half a month. In shape you can cancel at anytime no problem. I also tried calling to cancel but guess what? It HAS to be online which is stupid because we should be able to cancel on call or in person.

They advertise a 7 day guest pass on their website but when you go in to claim it you find out they don't do any guest passes at all. Thats fine if thats their policy just don't mislead or misinform people from your website. Im sure no one likes to waste their time and gas. When I asked they receptionist if they were going to take it down, all I got in response was “I just work here”. Update your website. Will find another gym that respects peoples time and provides good customer service.

Thanks Robert!