Merritt Clubs Fort Avenue/Federal Hill offers a modern gym environment with a wide range of fitness options. The facility includes a comprehensive set of equipment, an outdoor pool, and a variety of classes suitable for different fitness levels. The gym encourages a supportive and positive atmosphere with friendly staff and expert instructors.
However, some members have reported issues regarding management and customer service, especially with membership cancellation and communication. Despite these concerns, many members appreciate the club's extensive amenities and community feel, making it a popular choice in Baltimore.
Pros:
- Wide range of equipment.
- Outdoor pool and poolside amenities.
- Variety of fitness classes.
- Friendly and professional staff.
- Convenient location.
- Clean and well-maintained facility.
- 24/7 availability for convenience.
- Dedicated instructors.
- Supportive and positive atmosphere.
Cons:
- Issues with membership cancellation.
- Management and customer service concerns.
- Overcrowded during peak hours.
Location / Contact
- Address: 921 E Fort Ave, Baltimore, MD 21230, United States
- Phone:+1 410-576-2004
- Email:[email protected]
- Website:merrittclubs.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 60 reviews.
The address is: 921 E Fort Ave, Baltimore, MD 21230, United States .
The contact number is +1 410-576-2004
This service is listed under Gym .
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Heather A
4 years ago
Thanks for the fantastic review Heather. We are happy to hear your experience has been 5-star. If you ever need assistance when visiting the club, please see our manager Paul.
Michael O'Leary
4 years ago
Thank you for the 5-star rating! If you need any assistance at the club, feel free to let Lizzy, our general manager, know.
nika cright
4 years ago
Even before the pandemic I was impressed but they have a forever member in me because of the way they have adapted to the major changes fitness facilities faced in a pandemic. They have kept me constantly updates with the state and local mandates concerning covid and exercise facilities. They give great tips and options on how to be healthiest both physically and emotionally during a time like this. Lastly they have the an awesome staff whos fully committed to keeping everyone as safe as possible yet they deliver exceptional customer service
Adam Walker
4 years ago
I was a member for several years. The location I went to was on Fort Ave, federal hill. While the location was mostly clean and had adequate equipment, service from mgmt was sub par. Upon moving, I canceled on 1/21, but was still being billed on 3/21. After 4 emails, and a lack of responses, I had to submit a fraud claim and contact the BBB. I would not advise using this gym as they are in responsive of anything is needed or you move away....ie they will bill you despite requests to cancel until you take legal action
Natalie Perrigo
4 years ago
Love this place! Everyone is very friendly and welcoming. There's also just a variety of amenities that come with a membership here. General gym use, workout classes, & pool access all come with the membership. And their COVID compliancy has made me feel very safe & comfortable about continuing to go to the gym.
Kiefer
5 years ago
Joe Barczak
5 years ago
Hi Joe, thanks for the 5-star review. If you ever need anything, please see our manger Lizzy!
alex mcmanus
6 years ago
Thanks for the great review, Alex. If you ever need anything at the club, please see our manager Lizzy.
Karol Corbin
6 years ago
Thanks for rating us! Feel free to email us at [email protected] if you have ideas how we can turn that 4-star rating into a 5-star one! :)
Gary Perlman
6 years ago
Towell service,friendly staff,clean and has the equipment I need.