Orangetheory Fitness

Terrible management. The gym has an extremely strict cancellation policy for memberships. It's essential to read the fine print carefully. Dealing with the customer service regarding membership related issues can be frustrating. It feels like they prioritize enforcing their policies over understanding individual circumstances.

Newer to OrangeTheory but loving it so far. Both instructors (Chelsee & Patrica) in the classes I have attended so far have been upbeat and knowledgeable in each template. The gym and facility are well kept and clean. Loved the water rower and combination of strength training and cardio.

I have found orange theory to be the best thing I have ever spent my money on. . After doing it for some months I felt always energetic, more positive, healthier and leaner. The class is so fun.

Been a member for nearly a year now and I've got to say, I'm a big OTF fan.Originally, I was a massive skeptic, but thought I'd give them a try as I shopped around for gyms and I ended up immediately hooked. I upgraded my membership in January to have unlimited classes and I don't anticipate going back. It's been a real and phenomenal change in my life to be doing OTF, and even at their hefty price point, I still strongly believe they're worth it.Specific to the Redmond studio, I genuinely love everyone there. Staff is amazingly friendly, Kathy the manager is genuine, and the coaches are phenomenal (genuine shoutout to all of them, but especially Erin!)Can't recommend OTF Redmond enough.

Staffs working in OTF Redmond cannot be trusted. In December 2022 I asked a staff(Dont remember the name) she said I just need to tell them a week before. I double checked with her about the 30 days notice policy, she said its fine. Later when I want to cancel at the end of January 2023 they are saying I could have told 30 days before. Or I need to pay for February and March onwards membership will be canceled. So I signed the cancelation documents on January(I have proof). But they dint cancel the class. They deducted the fees in March as well. Luckily I found this from credit card statement. So I called them, "Kathy Tsai" manager asked me to sign the cancellation document again. I dont know how they missed the signed document. So the staffs cannot be trusted here, also please keep an eye on billing even if you cancel.I also read a lot of similar reviews which inlines with my experience.

Had an amazing experience at this gym. Coach Karen was very knowledgeable, kind, encouraging, and helped to accommodate my previous lower back injury with alternative exercises to ensure I kept my back safe and free of further injury.The front desk associates were very kind and welcoming and the gym, bathroom, and showers were clean. I will return to this gym when I am in the area.

Look, I don't want to oversell it, but signing up for classes here did wonders not just for my physical health but also to other aspects of my life. Classes are easy to follow and you're free to work at your on pace, coaches are always helpful, staff makes you feel welcomed, and there's something satisfying about seeing numbers go up on the screen as you go through a workout session.

Coaches are great and I have had great experience in the 6 months I had been a member. However this morning I had the worst experience and I have to knock out stars. I came in at 10:05 at the facility for my 10 am class and I was told right away I couldn't join the class as they could only allow 5 minutes late and she showed the the clock on the big screen was showing 10 seconds past 10:05. The class only had 6-7 people this morning so it's only 30% occupied at best. Why would someone fuss on 10 seconds? Arguably I walked in the front door at 10:05!!!I tried to reason with the staff when she told me I should go to another class later that I have 3 young children and the only time slot I could make is AM and only on the 2 days the 10am class is being offered. I also told her I was trying hard to make it to class even though I had an extra errand to do this morning, hence why I was 5 minutes late. She did not budge and only said "sorry" with no empathy whatsoever. The other girl was also just staring blankly.This experience is completely unacceptable. I've only used 3 of the 8 classes I can sign up for the month and even if I was able to join today's class I would still have 4 classes unused. I feel completely ripped off and I find the staff to be completely disrespectful. I hate to say this as I've loved the trainers at this location, but these ladies who happened to be at the front desk this morning had no sense of empathy or customer service at all. Also FYI, they require 30 day notice for auto-renewal cancellation, so after you notify the staff you intend to cancel you would still have to renew for another month before getting discontinued.

This studio has fantastic staff and coaches, and the members are awesome. However, this building is the worst studio in the area. There is absolutely no sound deadening material on the ceiling, so there is a horrible echo for the music and the coaches voice and it makes it hard to hear, and extra loud. This studio also suffers from a moisture management issue, it’s humid and very hot. Lockers are the older style that do not have codes, and the water from the fountain is not chilled. I will continue to come back though for this studios awesome schedule with the Saturday 90 minutes. This studio could be really great if they just add some sound absorbing foam to the hard ceiling to reduce the echo.

Love orangetheory. All the studios are maintained and managed different. I like this particular studio. It’s clean and well maintained. The instructor was great as well.The only feedback I have here is that, compared to the studios I used to visit in Florida, the studios here don’t have some toiletries in the shower/washroom(for example, lotion, dry shampoo, etc).Also I have definitely experienced in some studios that the coaches encourage you constantly and they help you with your posture regularly. I don’t see this in Washington state studios.I would recommend this studio!!