PRO Club - Bellevue

The arrangement of private swimming classes are awful. I have been charged 4 private classes that I never booked.

Their bistro here is amazing!

I am extremely disappointed with the awful customer service and lack of professionalism at Pro Club. Despite paying over $200 a month, I have been treated terribly.First, the staff conducting my InBody assessment violated my privacy by viewing my results without consent. This complete disregard for my rights is unacceptable.Additionally, I was shamed for using the InBody machine twice per month, even though I was initially told unlimited use was allowed. The staff rudely complained about printing costs, though I pay high membership fees. The staff member even rudely assumed I wouldn't actually make a change and would keep printing results, which is false.The concierge staff are frequently impolite and unprofessional. I scheduled an appointment in advance for the following week, but it was booked for a different day without notice. When I pointed this out, the staff implied I was wrong instead of taking accountability for the mix-up. While they eventually provided a complimentary $25 Pro Club gift card, it did not make up for the time and energy I had to expend defending myself and arguing for basic respect and accountability. The gift card was a nice gesture but did not resolve the larger issues with customer service and professionalism that remain unaddressed. I should not have had to fight just to get fair treatment as a paying member.Given the steep prices, I expect far better service. Pro Club has failed to provide a respectful, thoughtful experience. I would not recommend this gym to anyone seeking an inclusive, welcoming fitness center. There are much better options that will treat you with basic decency.

The worst membership experience and severe RACISM & BULLYING from staff to customers1. I booked complimentary training sessions with the gym and provided all my contact information for confirmation. However, I didn't receive any form of communication (phone call, message, email) confirming this booking. And when I reached out the front desk he directly smirked and did not response my question at all. I have to initiate my booking though phone calls again.2. After I purchase a training package, the front desk provide misleading information about my personal training package's compatibility with different trainers, leading to me being charged more that $200 with a trainer my package apparently doesn't cover.Despite raising those issue, I faced challenges getting any refund for wrongly charged sessions. And through the following email, my personal trainer exhibited bullying behavior by using coercive and intimidating tone to demand that I commit to purchasing further sessions, otherwise I would not receive my training plan.And the conversation took an uncomfortable turn when she informed me, in no certain terms, that there would be no chance for a refund.3. I tried to reach out their manager for those issues but get 0 responses

I’d recommend Kari for any/all facial aesthetic needs. She has a gentle touch, she knows her products, and which ones will work best for your features and desired results. She’s an excellent communicator and she really delivers solid results because she hears what I really need to convey. She’s constantly staying fresh and learning new techniques, and products, to give her clients the very best possible outcome. I’ve had 17 years of work done - and Kari is by FAR, the best, and most talented provider I’ve ever worked with!! 10/10 all the way around!Autumn

I love this place, I use the pools and am never disappointed, be late at night or middle of the day. Water is at perfect temperature. The area is nice and bright, and no excessive chlorine smell, always a plus.The lockers are huge and very well kept. There are 3 whirlpools inside the locker room. I think it would be great if there could be 3 different temperatures as I don't like it when it's too hot. The whirlpool area is also very comfortable with lounge chairs.The "kids" pool is warmer than the lap pool, so fun to do some laps in there (late at night, when no kids around)Staff is super nice. The bistro seems to have great options.I haven't done the classes yet, so can't talk about that.

I’m pregnant and would like to cancel membership, I called them in March regarding this and they say ok.But in April I call again and they say a formal email is needed, cancellation cannot be done over the phone.I sent the email twice and got zero response, checking my bill and I see I was billed for April, May, June.Apparently they have not canceled it, after 3 months, it’s scam.

There are some employees who are hostile to international couple.(or hate a white female with a Asian ) and the supervisor allows them to do it.When we were about to sing up ,the front guy aggressively slammed the towel in front of us and glared at my wife and me.I escalated the supervisor, who is from the same racial background, did not take our concerns seriously even worsewith the horrible employee, the supervisor smirked at us in the end.It is so sad that other employee, who are Caucasian and Asian are super kind and professional) and we were very excited about singing up.

Racism from staff to customers. When the behavior of the raciest employee was discussed to him directly he laughed and smirked saying “I’m sorry you feel that way”. Absolutely disrespectful apology, just to say that he at least said it even though he obviously didn’t mean it with a smile on his face.Management didn’t take complaints seriously and only sought to repair their reputation and not investigate the incident. They said he is one of their best employees ever, yet when I asked them how long he worked the I was told less than a year. I’ve asked them to check the recoding of the incident at it happened at the front desk, but either they didn’t or they did and will make up some other kind of excuse.Not the kind of place I want to spend time with my family and money on if some of the staff think it’s okay to treat people that way.I will say though that the person that showed us around was super friendly and nice, I greatly appreciated her kindness and understanding.

Equinox wannabe but 10 times worse. Plus all the protein stuff they advertise on the website is a scam