New York Sports Club

General Manager, like many others have said, is very rude! She/Hers/Her likes to talk down to you over the phone.Very Accusatory and Prejudice when it comes to asserting stereotypes over the phone.

I would not recommend BSC in general. They made it really difficult to cancel and kept charging me, even during closures and bankruptcy proceedings. I called this location to confirm my cancelation and ask for a refund and the person hung up on me and did not return my subsequent calls. The location I went to shut down permanently and they still pushed me to come back. They’re shady with their communication and billing, I don’t trust them and would encourage people to go elsewhere.

BSC Worst Manager without education with people. I have been a member for over 10 years. I have never been humiliated before in front of other people.Before entering the gym we have to read articles and take the temperature for CORV19. That is fine. I like that procedure. It's SAVE and then you CHECK IN with your phone or card pad. The front desk guy asked me if I read the Articles. I said YES I did it and he kept saying in front 4 people I didn't read and started an argument with me for no reason.

Boston Sports Club and it’s former parent company (TSI) are probably the worst company I have ever done business with. They fraudulently charged me membership fees during the pandemic when the club was not even open. And provided no option to cancel membership. They charged me nearly $800 in fraudulent charges. This is truly the worst and most dishonest company. TSI is now in bankruptcy proceedings and formed a separate company to operate BSC clubs, partially to shirk any responsibility of their behavior during the pandemic. I feel as if they took advantage of a global pandemic - a time when so many people were suffering and just trying to survive - to continue to profit. I would NOT recommend that anyone join this club given their dishonest business practices and clear efforts to fleece members.

I’ve been a member with Boston sports club for about it months now and I really enjoy my experience. They have a functional fitness area, a good selection of cardio, bumper plates and a solid straight training area, and a pool. Management and staff seem to be friendly and open to concerns, Facility is also kept very clean.

I was accidentally charged for two months during the lockdown. I asked for a refund but I was refused and given "credit" which I couldn't use because I canceled my membership that day. I was regularly checking Newbury street location during the lockdown because the membership could only be cancelled in person. I assumed that all BSC were closed while the Boylston one opened earlier but no one bothered to notify members about it. So I couldn't return money for three more months too as they were "technically open".

The gym is returning back in shape. They have since reopened the sauna and have relaxed some of the restrictions.This is good news. However, please return the towel service!The towel service was indeed convenient but is also more hygienic than members bringing in towels from home. Also, it should not be that much of an expenditure or an effort for BSC to offer this service. There are industrial sized washers and dryers on site in this gym in a closet on the side. Staff can stuff the dirty towels in the machines and fold them when they are ready.Also, the availability of towels at the gym will prompt more people to come in and work out more frequently particularly if they don't have to worry about bringing their own towel in.This was indeed a great amenity and convenience. Please return it!Also, please extend the hours particularly on the weekends. Closing at 4:00 p.m. on the weekends is a little early. By having the gym open a couple extra hours on weekends and even on the weekdays it would provide more flexibility and make it less crowded as the bandwidth of time to work out would be widened. Also as people are returning to work and school the extra hours would indeed be beneficial for members and the club.

Update 4.20.2021- BSC added an option from their APP that is awesome! One can book a time for a swimming lane reservation 'Pool Reservation' and proceed up to 2 weeks in advance. In addition, if one needs to cancel because of a personal or professional schedule change, there is also the option to do so, freeing that time frame for other Member to use the time to make his or her Pool Reservation. Click on Find a Class and it will take you to Pool Reservation!When the Club reopened, I went to visit at the end of August 2020 to see what measures were taken to ensure the safety of the Members who wanted to go back to the Gym or the pool. I liked the automatic take of each member's frontal temperature, the questions asked at the desk and the obligation to wear a mask while in the premises. I went back the next day to swim at the pool and have been 5 x week since. I feel very comfortable and safe in this location with the pool restrictions and the very frequent cleaning of the pool & the locker area and, as I noticed, in the gym area as well. Thumbs up to BSC Boylston for having put that in place and for keeping it safe that way. In addition the team working there has always been very welcoming. Gerard Riveronsince my last review, the Club has successfully put in place a reservation rule to swim. One can just call a day before of stop by the desk to reserve a swimming lane for a 30 minutes swim at a specific time. This allows to enforce the limitation of 3 swimmers only at the same time in the pool area, each in his or her own swimming lane. Bravo !

I joined BSC when I moved to Boston almost 2 years ago. I hav always enjoyed the gym and was obviously disappointed when COVID / quarantine began earlier this year. Once the gyms re-opened, I stopped by to see how the gym was and I was very happy with all that I saw. The gym was spotless, equipment was spaced out/marked off to keep distance between other members. EVERYONE was wearing masks. I felt and continue to feel very safe and welcomed at this gym. The entire staff is doing a great job keeping up with these very difficult times that we are in.

BSC Boylston charged me for having membership with them during quarantine, when the gym was closed. They also refused to cancel my membership when I gave them multiple calls and hoped for their understanding during the pandemic. After reaching out to them and asking to kindly cancel my membership, they continued to charge me and refused to cooperate. The worst gym experience ever!