New York Sports Club

I am not the type of person who takes the time to write a review, ever. As a matter of fact I always wondered what would compel someone to take the time to do this. That was until I experienced such great customer service I felt compelled to make it public. At the beginning of the pandemic I was forced to leave the state and was in contact with the BSC Boylston manager Mr. Zappala. I will spare everyone the details but suffice it to say he was not only prompt and professional in his communication, he was understanding and compassionate. At a time when so many corporations are feeling the pressure of an uncertain economic future it was a pleasure to work with a branch so willing to work on behalf of their customers. Thanks for all your hard work and help BSC Boylston!

Guess what? When you cancel membership you get charged 45 days after date of cancellation. So make sure you decide 1 1/2 months in advance to stop membership, because you’re getting charged either way. Oh, and you are charged $10 just for the luxury of cancellation! 👎👎👎 …

Manager signed me up under a promotion where I wouldn’t have to pay the first two months of a membership fee. The company still billed me those two months and then refused to refund the incorrect charges.

I thought about giving this location 3 stars, as I'm still a member and get value from it, but decided on 2, because I'm actively looking at alternatives, and plan to cancel my membership when I find one that suits me.BSC corporate is predatory in the way they handle their customers, and the contracts you sign with them. You can read the other reviews to see people's experiences with contracts here, but basically, read every word of your contract, don't lose it, and put important dates from the contract on your calendar right away.Moving on to this specific location:The good:- There's a turf area that anyone can use with TRX straps, platform boxes for box jumps, and a couple weighted sleds- There are kettlebells and medicine balls available for general use- There's a pool- There's a dry sauna- All the standard weight and cardio equipment you'd expect from a standard gym is available.- The personal trainer I'm working with is the best I've ever worked with. Can't speak for the other trainers, but from what I overhear, they seem competent.The bad:- They need way more squat racks and benches in the dumbbell area. Peak hours are terrible- I wanted to downgrade my passport membership to a standard one location membership, but was told that this location now only sells the more expensive passport memberships.- They don't sell personal training sessions. They sell personal training "memberships". You're committed to a certain number a month, and if you don't use them, they don't roll over. The most you can do is "pause" your membership. You also are unable to change the charge date of this "membership" once it starts.The ugly:- The men's locker room isn't very clean, and the showers can be particularly bad. On a few occasions, I've seen the same band-aids on the shower floor for a few days straight; it's really gross.- The sauna has a strict no smart phone policy, so you don't have to be paranoid of some creep taking pics of you, but the policy is NOT enforced.- The manager, Andrew doesn't want to hear about customer issues, and won't do anything to resolve them.- This place has long struggled with theft. A year or so ago they had a sign posted suggesting people get better locks, because thieves were picking simple locks. A couple months ago, someone had a very expensive jacket stolen from the locker room. I don't blame this location for that, because that customer decided to take the risk of hanging a very expensive jacket in the locker room, with no cameras. What I take issue with however, is the manager's reaction. He decided he was fed up with hearing about customers complaints about theft, and decided to just ban everyone from hanging up their jackets, period. He posted a sign, saying jackets must be crammed in their relatively small lockers with the rest of your belongings.When I asked him if he could change that policy back, and let us decide to take that risk, because I don't want to cram my jacket into those tight lockers, he just said "no, I'd rather have this conversation than have to deal with that". (He repeated this sentence 4 or 5 times during this conversation) I asked him if he could implement a coat check, or even add a coat rack to an area with cameras (both very simple solutions they're capable of), but he refused. He doesn't want to spend the effort. While I had him, I mentioned some of the other problems I just wrote about. (People bringing smartphones into the sauna, dirty/broken showers, etc). He got increasingly agitated, and told me what their "policy" was, and ignored the fact that it wasn't being enforced.At the end of the conversation, in a huff, he told one of his employees to remove the remaining coat hangers from the mens locker room. Was he trying to spite me? NOT ONCE in this entire conversation did he so much as apologize for the inconvenience. It was utterly bizarre. Looking at the other reviews posted here, it looks like I'm not the only one that's had an experience like this with him.

I have been trying to cancel my membership since February, and it's now July and I am still unable to do so.I first emailed the representative who helped me open my account, and never got any response, and I got charged for March regardless. I emailed again in late March about cancellation, and the employee assured me I'm not getting charged since everyone's membership is frozen due to COVID-19, and gave me the impression that I cannot cancel my membership while it's frozen. I was moving away from Boston at the time so I didn't have the energy to deal with that and let it slipped.Today, I just found that I got charged for the membership again. I am very upset since I was not informed that the membership is unfrozen and I would get charged again. I called my home gym and asked to cancel, but they told me I would need to either go in physically or send a physical letter. I have moved away from Boston, so my only option left is to send a physical letter in! the! year! of! 2020! Plus I probably will never get my membership fee from March and July back.Deeply frustrating. Beware.

This is your budget gym. It’s cheaper and more run down. You get what you pay for. Still, the rowing machines don’t seem to be regularly serviced from the dust collection. A number of pieces of equipment are broken. Lastly, most of the audio is commercials about how great it is to work for the parent company.For what you pay, it is not worth it.

Once again we are back to BSC not being able/willing to open on time. A group of 15-20 members waiting on Friday morning to open. They need to realize that if members are waking up this early to work out time is of the essence. I waited for 20 minutes and returned home and went to work early. My time is far too valuable. If the gym was not super convenient I would drop them like a bad habit. Equipment is consistently broken, personal trainers take up way too much floor space (They have 2 or 3 rooms/space dedicated to personal training but they insist on conducting training on the public work out floor). They allow the gym to be used by anyone when the temp gets above 90 degrees. Why should it be more crowded when I pay almost $100 at this point when anyone can come in for free? The one star is because they finally painted the place.

Let me start off by saying I never really write reviews. I’m only writing this because the manager there Andrew needs to think a little more about morality and less on policy. I walk in asking to try out the gym, and one of the staff signs me in and let’s me go. I get approached by him as I’m changing in the locker room to come to the front to pay a day pass? Okay that’s fine $25 no big deal right? But wait, mid workout I find a “free trial” coupon online. I ask The manager Andrew if he can help me out and he says, “if you had presented it when you came in you could’ve worked out for free.” Again, I’m only saying this for Andrews sake... I don’t really care anymore the $25 is gone and I’m not getting it back... but if I was you I would’ve refunded the $25 and not have said, “well we are a for profit company,” c’mon Andrew that’s a pretty lame response.

Fine gym. But the front desk girl might be homophobic since she looked at me with a weird look when I checked in without a gym bag the other day to use the sauna only. Hope it’s me over thinking. I did see one popper bottle in the sauna in the prudential branch once. They should clean the place more often. Lol

The gym equipment is usually in good condition. Besides weight, they have a spin room, a general purpose group exercise room, a yoga room, a stretching area and a decent amount of cardio equipment.