Crunch Fitness - Cheektowaga

I use to go to this gym 1 year ago and it was so much better, staff was amazing and cheerful. The guys who work here now are not helpful, personable, and rude. I came back to try out the gym again along with 3 friends and we were kicked out of the gym. We worked out in a group and was accused of trying to be personal trainers, yet we were working out in a group. We have seen multiple people workout together in groups and they were never kicked out. The “manager” approached us and accused us of personal training and didn’t even ask what the situation was. When I asked if there was an issue with friends working out together they said there’s not a problem with that. We were kicked out of the gym for what I’m not sure. But it seems like people like us are not welcome at the gym. It’s quite frankly the worst crunch in the Buffalo area.

The absolute worst Crunch Fitness branch in Buffalo and the surrounding towns to go to. I was kicked out because I was accused of personal training two of my friends, when in truth we were all working out together. I’ve been there many times before about a year ago and the previous staff and management that was there, was much better. Much more personable, friendly, welcoming etc. However, this group of jokers are very unprofessional and rude. They show no care or true concern for their members and they obviously don’t uphold the supposed rules that I was held to. Many times I’ve seen other groups of people training together and have not been kicked out but here I am, being told I can’t train people, when I was actually working out with my friends. There was no justifiable explanation or proof that I was conducting any type of personal training with the two friends I was with. So the fact that they accused me of doing something I wasn’t, was in poor taste to say the least. Definitely will not recommend this branch to anyone. They’re lucky I had to put a star rating because honestly, one star is still too much for them. They really deserve no stars. Horrible staff and conduct on their part.

I wish they would either go back to 24/5 or at least earlier than 5. I work during the open hours and it’s just way too busy in the afternoons/evenings to get a proper workout in. I get up at 3 every morning and do what little I can at home before going to work at 530. I really don’t want to have to switch gyms.

Clean with lots of machines and friendly staff. They offer personal training and classes as well. Women's only space available and decently sized locker rooms. Large free parking lot.

Decent gym. They have all the basic equipment you would need. All the receptionists are friendly and greets you as you enter and exit the facility. I like that they have cleaning wipes almost every corner. The women only section is a great option to have if I can’t find the space I need to do what I need to.

Well, for me, the manager should be more aware of what is happening before making any decision and not repeating, if not, find out well, and his attitude was not the best because that is my son and I pay to go, it is not a privilege, sir, you are wrong. . For your information I have been going there for 4 years with my baby since he was 3 months old and two weeks ago I see they tell me that my son was behaving badly I go to pick him up and I ask the lady what had happened and she tells me nothing that Only that the child was restless I took him and after 2 weeks the manager comes to tell me that if my son continued to misbehave I did not have the privilege of daycare. What a coincidence that my son misbehaves when that lady is with this, I don't mean that my son didn't misbehave.

I like going to this gym...only thing I really hate is it states it has a sauna yet they ONLY have one in the men's room why would they do that n not give one to the women super annoying! Also would like the pre covid hours back!!

I am extremely unhappy with Crunch. They rope you in to paying an annual fee even after you cancel your membership. Corporate does not have a phone number, only an email and does not work with you under any circumstances. Please save yourself some money and get a membership at another gym. Their gyms are also very small and have too many people. This company is a complete scam.

Employees and manager telling me I need to pay Nov 1st membership in order to cancel current membership on Oct 26. Manager also likes to circumvent their duty as a customer service representative almost refusing to ask their superiors for immediate cancellation. Buyer beware of this company.

Crowded if you get here at 5 . It's pretty adequate most of the rest of the time.. Some broken machines. Usually the mornings on weekdays are the best time to get here. Recently expanded the actual gym area into the basketball court room they had before making the gym feel much more open. Recently however the inside is disgusting..seems like they stopped paying the cleaning staff. Toilets are always plugged..I have seen the same fingernail on the ground for a week now, they really need to step up their game. Or they will start losing patrons.