Town of Tonawanda Aquatic and Fitness Center

Suggestion: Add time limit on individual lane usage, to avoid "lane ownership" syndrome. Two older white ladies in there seemed to think they owned the place and certain lanes, even though it is a public facility.Otherwise great facility. Clean and many lifeguards on duty.

Love this place membership is cheap for my whole family great steam room and pool

Here's the thing....I go here 4-5 days a week for the last few months for their pool and the pool itself is great! Love it! However....the front desk staff always leaves me with a bad taste in my mouth. If you ask them for ANY help or to do things that are within their job description, you will likely be met with a blank stare. And God help you if you try to call there to ask a question! That phone will ring so long you might as well get in your car and drive down there.I've asked the front desk staff for three things that are pretty reasonable:1.) I asked them to change my payment card on file cause the one I had on file was hacked. The older woman at the front desk said it wasn't possible and only after I pressed numerous times that it SHOULD be possible under the circumstances, she took my name and had her office manager call me to do it.2.) I asked for a new ID card cause I transferred wallets and must've let it in the old one when I threw it away. Again, they couldn't do it. I had to ask three separate times from different people before someone could suddenly do it.3.) I'd left my swim trunks there one day while in a hurry and when I called to see if there were there, the phone rang and rang and rang some more. No answer. Next day I went in and asked if they were there, the person at the desk was gonna go look before another employee chirped "let the pool staff deal with it!" So she tried to call back to the pool supervisor office and they didn't answer....so instead of, oh, I don't know GOING TO PHYSICALLY CHECK! It became my problem and she kept saying "but they didn't answer the phone!"I work in reception and at the front desk of a hospital and maybe it's just me or how our company is run, but if a customer needs help, you go out of your way to help them!Great pool! Again, can't stress that enough! But be sure you NEVER need the front desk for anything.....

$24 for my daughter and I. We had such a fun time.Love that the price is all day so you can leave and go back throughout the whole day! Also, I love that they provide pool noodles, life vests, and basketballs/hoop to play with.

I love the gym here. The sauna and the steam room are an added bonus.

The person at the front desk either was new or didn't know anything about the facility. I had membership questions and also were things were located, and neither could be answered.

Very nice place to swim and exercise. Brought my kids her for years to take swimming lessons. The recent upgraded are nice. Too bad no more hot tub.

The pool was great.. lots of space and options for excercises, laps or walking. Must say the showerscleave alit to be desired. While it's appreciated that to control the volume of water used is understandable because there are those that abuse, but trying to shampoo and wash was difficult to do while holding the push button to rinse. There must be a better option.

My friend and I took 4 kids to play on the giant inflatable obstacle course. Every employee was pleasant and helpful from the front desk to the lifeguards. The course was amazing but does empty into 13 ft water so being a strong swimmer is imperative. We plan to come back soon!

Awesome place, about perfect really. Staff is helpful when you need them (never bother you otherwise), the facilities are clean and a great price when you consider the amenities that are included. Lots of different demographics and body types in the clientel so it's about impossible to feel judged. Highly recommended!!