World Gym Niagara Falls, located at Niagara Square, caters to fitness enthusiasts with a wide range of equipment and facilities. With extensive opening hours from early morning until night, members have the flexibility to work out at their convenience.
However, recent reviews highlight significant issues with their customer service, particularly around membership cancellations. Despite the positive impressions about staff friendliness, consistent complaints about cleanliness and poor managerial response raise concerns.
Pros:
- Great range of equipment.
- Flexible hours.
- Friendly staff.
- Convenient location.
- Affordable prices.
Cons:
- Poor customer service.
- Difficult membership cancellation process.
- Cleanliness issues.
Location / Contact
- Address: 7555 Montrose Rd #I7, Niagara Falls, ON L2H 2E9, Canada
- Phone:+1 289-296-6051
- Website:worldgym.com
Rating Stats
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.5-star.
This business has 20 reviews.
The address is: 7555 Montrose Rd #I7, Niagara Falls, ON L2H 2E9, Canada .
The contact number is +1 289-296-6051
This service is listed under Fitness Center .
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Shelly Pipito
1 year ago
This gym is not good they rip you off. It's not a clean place as well. Don't get a membership you will be disappointed. There service is no good. The people that work there don't clean the place. Poor customer service. Also when the explain about there gym it's lies. I regret ever getting a membership!!!!
Mistry Fennu
1 year ago
This is the worst gym ever.They charge you for everything.I am not going to gym and it’s just a month I have signed in for membership and …
Sarah S
2 years ago
If you're looking for a clean, safe gym this is not the place for you.I've practically begged them to clean. Nada.If there's ever a fire most of the time the emergency exits are covered in equipment.If I could give it zero stars like many before me have said, I would too. I would tell them to do better but let's be honest they won't read this.
Lucas Porada
2 years ago
Great gym! Employee Nafis did an incredible job making me feel accommodated! Great customer service experience! Later during the night I even noticed him cleaning the machines. Made me feel proud that he was not only keeping the gym sanitary but keeping the elders feeling safe as well. 5 stars baby.
Majesty Kennels
2 years ago
If I could give zero stars I would. After going in to cancel my membership in 2019 (because you can’t call or email to cancel) I was sent a bill in 2021 for $481 from a collection agency!!! No calls to emails no nothing! Just 2 years of not …
Kelly Peters
2 years ago
I don't even want to give this gym 1 star . I would love to give them negative . They charge you non-stop on your credit card and over charge . When asked to cancel membership they said that's ANOTHER charge . There is never a manager on site to speak with . WORST GYM EVER!
Rajat Singh
2 years ago
This Gym is myth totally, i sent the cancellation letter so many time thorough mail. But still they deducted the payment every month. never go this gym.
Romeo Brennan
2 years ago
Been going here for years on and off..Overall a decent gym. Friendly staff. Just a bit lazy. …
john mcnab
3 years ago
if I were able to leave a 0 star review I would. World gym niagara falls is an awful gym, they do not keep up with cleaning standards, have rude and unhelpful employees, and to top it all off are thieves. For the second time now world gym …
S. MENG
3 years ago
This place’s front operator is a not nice. I want to given zero star if I could. Because I moved to Calgary AB before they reopen. And I want to cancel my membership by phone. They don’t want to cancel the membership until I go in person or …