Planet Fitness

New to gym overall easy transition with exception to guess visit. Paperwork states guest will get bar code however once inside my guest had to present id and provide number. Second visit and issue has not been fixed so my guest apparently will need id and number each time

Have been going for about 8 weeks now. The main reason I selected Planet Fitness was because they offer the 30 minute workout, which is great for beginners like me. Trouble is, it's more like 40 a minute workout as you have to spend 10 minutes complaining to the staff to have someone monitor those that use the machines and don't move on.I did complain that they do not monitor the equipment and was told they only have two people up front and time for only one of them to walk around every 30 minutes. Really?! How about hiring more staff then if you don't have the time to monitor the equipment more regularly (which is what your posted signs say you do).Seriously thinking about trying another gym as I go to the gym to workout not to have to stop and complain to the staff every 10 minutes. I don't really have the time.

Miles at the PF on University in Charlotte NC is Phenomenal. His customer service skills are elite and your company should be honored to have him as partner. He is an Outstanding person and a down to earth individual that went above and beyond answering the questions I had about my membership moving forward. I’m Ecstatic that I was able to have a productive conversation and get my needs taken care of. He should be considered for your Employee of Year Award because if he gave me this type of service so effortlessly, I know he has been doing this for all of your other members as wellThanks Miles, continue being you 🏁PS...People in charge, you have a star. Treat him properlyM. GravesCEO of Lions View Media

I went to this location for the first time because I just moved to the area. The staff wasn’t friendly when I walked in and didn’t even greet me. I told them it was my first time there and I wasn’t given a tour. I asked to tan and wasn’t shown where it was. The tanning bed itself was disgusting and not hot at all. Bulbs were too weak and old. I then asked where the locker room was so I could wash my hands. I didn’t feel welcomed at all. Definitely won’t be going back.

Safe! They are great about social distancing. Everyone wears their mask and very considerate of each others space. But Some of the customers don't wipe machines down so you have to be watchful and clean before and after. Some sit and wait for you to clean then use the machine but they still don't clean after themselves.

Very clean and on my every visit, social distancing has been practiced. Locker room very clean. Sanitizing stations throughout, machines in great conditions. I was extremely hesitant in joining a gym during these times but this location and staff have put me at ease. Hope all who visit this location help maintain the great work the staff has done at keeping it clean and safe for us all to enjoy our workouts

Equipment is good, and atmosphere is nice. Little busier location I think that is due to being close to the college. Sometimes a wait to use machines but not usually long people seem to be conscious of not holding up machines. Tanning beds aren't cleaned by staff regularly, or wiped down by customers after use. I always have to clean before I get in, you can see hand prints and sweat marks and I always clean after I get out. No scales in bathrooms which I feel there should be. Staff can sometimes leave you waiting for their attention but for the most part are pretty attentive and polite.

I wont be going back to this location. I was alone in the 30min section and a man came in and sat across from me and just stared at me without once using the machine. He followed me to the ab section when I went to leave. I was laying down doing crunches when my husband stopped me to let me know someone had been messing with my waterbottle. I looked over and it was the same guy. I grabbed the keys and we left immediately. I should have told a staff member, but I just wanted to get as far away as possible

Can't beat Planet Fitness's pricing but this location is a bit on the small size. If you just want to use an elliptical or treadmill you will have no problem finding an open machine. If you want to lift it's going to be more difficult and I would absolutely avoid peak times. The machines are a little older too so no TV's built into any of the cardio machines. Only two showers in locker rooms. Staff is great and very welcoming .

Clean, well-maintained location. Some recent updates made over the last year or two. Staff is pleasant and those that help you develop your own personal workout plan are especially helpful and knowledgeable. Very positive experience every time.