Equinox Gold Coast, located at 900 Michigan Ave in Chicago, is a high-end gym boasting state-of-the-art facilities and exceptional customer service. The gym features two levels of workout areas, a spa, and a range of classes from yoga to high-energy group sessions. Members appreciate the cleanliness, professionalism, and the variety of provided amenities, like Kiehl's products and chilled eucalyptus towels. However, potential members should note the premium pricing and membership cancellation policies that can be cumbersome.
The staff are described as friendly and accommodating, with special mentions for instructors who keep classes engaging and motivating. While the gym's luxurious atmosphere and amenities justify its cost for many, others find the membership fees and additional charges steep, considering comparable alternatives in the area.
Pros:
- State-of-the-art facilities.
- Friendly and professional staff.
- Excellent class variety and quality.
- Superb cleanliness and hygiene.
- High-end amenities like Kiehl's products.
- Engaging and experienced trainers.
- Convenient, central location.
- Supportive, motivating environment.
- Chilled eucalyptus towels and spa services.
- Online/remote classes for travelers.
Cons:
- Premium membership fees can be steep.
- Cumbersome membership cancellation process.
- Some members find certain trainers unengaged.
Location / Contact
- Address: 900 Michigan Ave, Chicago, IL 60611, United States
- Phone:+1 312-254-2500
- Email:[email protected]
- Website:equinox.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 60 reviews.
The address is: 900 Michigan Ave, Chicago, IL 60611, United States .
The contact number is +1 312-254-2500
This service is listed under Gym .
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Lorraine Gee
5 years ago
Very clean. Great atmosphere to train in.
Gilberto Lopez Sosa
5 years ago
Don’t sign up. Horrible customer service.
Sandy Rubino
5 years ago
Denis Ryan
6 years ago
I enjoy being a member. Great staff,clean locker room.
Amanda Wilson
6 years ago
We joined a month ago, and are more than satisfied. They actually provided all of what was promised when we signed up.We swim laps 4-6 days a week and go when it should be under-utilized. That works well, with only a couple waits for lanes in over two dozen visits.Staff attitude is great. Facilities are ultra clean. The thin runny soap could be better, but I'll live.
Marcia Berry
6 years ago
I'm visiting from New York City. One of the best clubs I've experienced in my coast-to-coast travels. No complaints. Top o' the line services. Friendly, supportive. Classes are FUN. Staff is warm and helpful. KUDOS all around, guys!
Daniel Wisehart
7 years ago
With the addition of Katie Hoff Anderson, a world-class training facility for swimmers and triathletes.
Debbie Miller
7 years ago
After a lengthy conversation with Rayme Gorniak the General Manager in regards to a double charge on my daughters gym membership with Equinox I most say I was deeply disappointed that they could not make an adjustment to refund September's payment. The double charge resulted in an attempt to put an account on hold for the month of September. The September payment was charged along with the freeze fee of $30. This saddens me because my daughter enjoyed the experience that Equinox offered but the fact that they charged me twice for one month and could not offer any credit angers me!
D Pham
7 years ago
Great gym. Spacious always clean locker room. Coat check. Pool. Multilevel. Opens late. Spa is wonderful!
Zack Stoller
8 years ago
Motivating environment and friendly management. Very clean. Classes will kick your ass.