Orangetheory Fitness, located at 155 N Michigan Ave in Chicago, offers an exceptional workout experience in a clean and spacious studio overlooking Michigan Avenue. With friendly and supportive staff, the gym fosters a community atmosphere where members feel welcomed and encouraged. The standout feature is Coach Sara, who is consistently praised for her motivational and engaging coaching style. The studio also includes helpful amenities like towel service, making it convenient for travelers.
However, some customers have reported issues with additional fees and lack of flexibility in scheduling. Despite these concerns, the overall sentiment is highly positive, making it a sought-after spot for fitness enthusiasts in the Millennium Park area.
Pros:
- Clean and spacious studio with great views.
- Friendly and supportive staff.
- Motivational and engaging coaches, especially Sara.
- Community-oriented with social gatherings.
- Towel service included.
- Convenient location near the Loop.
- Workouts can be scaled to fit all fitness levels.
- High-spirited and top-notch trainers.
- Consistently positive experience for long-term members.
Cons:
- Additional fees for select classes.
- Lack of flexibility in scheduling changes.
- Occasional issues with customer service attitude.
Location / Contact
- Address: 155 N Michigan Ave, Chicago, IL 60601, United States
- Phone:+1 312-757-5144
- Website:orangetheory.com
Rating Stats
Reviews (45)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 45 reviews.
The address is: 155 N Michigan Ave, Chicago, IL 60601, United States .
The contact number is +1 312-757-5144
This service is listed under Gym .
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Patrick Webster
4 years ago
Aalekh Sharan
4 years ago
Edit: I came third in the transformation challenge and won a very low quality water bottle that locked in 2 weeks after use - this delayed me by 40 seconds and caused me to miss the class by 15 seconds. The robotic staff as usual did not let me in - and I was lectured by Jennifer (the manager) that she couldn’t let me in because in the 15 seconds it took to walk in from the door of the studio to the inside doors.This particular studio is inconsistent about what constitutes a late entry into the studio. While I respect their policy of shutting the doors on time, on a couple of occasions, I got there before time to find that the door was locked. Upon knocking they opened it, and one member of the staff admitted that I had been locked out early (another customer outside was a witness as well as another member of the staff) - yet I was not permitted to participate by the coach and basically the floor staff on duty said “sorry I can’t do anything now”. So essentially was turned away because them opening the door and debating with me about time actually put me over time!This was quite frustrating - if I am ready to respect their decision to not let people even a second over time, they should also respect their rules when their customers are actually on time - instead of turning them away after paying a 200 dollar membership. I felt this showed a lack of empathy for the circumstances of their customers.The redeeming factor is that workouts are standardized so you can pretty much get the same experience at other OTF branches - am planning to try at other nearby locations.The OTF workout itself is great and the coaches are well trained - but would recommend other, nearby branches!
Katerina Stanisheva
5 years ago
Kelsey Neperud
5 years ago
Elisabeth Troyk
5 years ago
Great OTF location. Super friendly and helpful staff. The coaches are fun, motivating, and truly watch the class (making form corrections and suggesting modifications if you aren’t challenged enough!). The locations is brand new, so super clean. Also fairly spacious compared to some OTs I’ve been to.