FITWORKS Cleveland

Ever wanted to experience what it's like to be on a ghost ship? Look no further than downtown Cleveland. I was a member of Titan's (prev. management) for 6 years and it's gone significantly downhill in the past few months as Alpha Legends to the point I'm pretty sure no one is actually managing at the moment. As other mentioned, you step over a homeless man to swipe in and enter the building in the mornings. Half of the treadmills are broken, most fitness machines visibly broken, there's weight plates littered all over the ground, and I'm pretty sure the place hasn't been cleaned in a couple of weeks. I have no idea if they're still accepting new members so I'm writing this in case they are - STAY AWAY.

The gym is pretty decent. I saw all the essentials. It was pretty quiet. I think it'll be even better when the smoothie bar is set up. It might be a good idea to have staff a little more often.

The gym equipment is old. I was a member in 2012 and it's 2022 they still have the same equipment. Staff is nice and it's never crowded when I've went

There’s literally a homeless man sleeping inside the front door and you have to step over him to swipe your card. Everything is broken and dirty. Smells bad and musty. a/c hardly works. Weights are never re-racked. Front door sometimes gets stuck and you can’t get in at all, I had to walk back home once because I could not get in. The girl at the front desk is great but she’s only scheduled for like 3 hours per day during weekdays so most of the time there’s no one there. My wife doesn’t feel safe to be there by herself. No one answers the phones. No way to contact via email. Good luck trying to get ahold of someone to cancel your membership or ask them to fix something.

Absolutely awful customer service and contract setup. Avoid this place!

Their health protocols for the pandemic are as follows: equipment in the weight room exactly where it was before, no social distancing, a bottle of hand sanitizer in the basement, and several empty ones mounted on the wall. No one wears masks, including the people who work there. At most there are two or three bottles of disinfectant to spray down the equipment (bottles that are touched by everyone). Go else where. This place is a joke. I’ll be canceling my membership as soon as possible.

My poor gym... what has happened to you

The equipment is in HORRIBLE shape here. Notably, the ellipticals are broken (don’t ride smoothly, missing pieces, phone stand missing) and old. Downstairs in the basement (which is freezing during the winter), equipment breaks all the time and it takes AGES to fix (if it’s ever fixed).One of the door key card scanners has been broken for MONTHS and they refuse to fix it.Don’t try asking for things to be repaired, IT WON’T DO YOU ANY GOOD.Waiting for the day another gym opens downtown! Don’t waste your money!

Of course a no good individual would accuse me of stealing 😂😂 no honey we just seen your true colors and not because he’s just a rude person obviously hasn’t paid attention to his 1 star reviews. It’s sad we took this long to realize it could of saved us all a pretty penny. I advise you all to run and find a better gym. He’s a scammer. I know y’all wouldn’t work somewhere someone has “financial issues” and your paycheck is at stake plus from these reviews he doesn’t care about his members.

Negative experience with this gym. It used to be called Titan Fitness, and was bought by new owners. The employees told me I was being overcharged because I was being charged on the old prices and not the current ones. However, they said I would have to personally talk to the new owner, who was only there early in the morning. When I came in later, they denied that that conversation ever occurred and refused to refund my money. They also require you to come in in person in order to cancel, because they know that a lot of people have moved far away and they want to inconvenience you by forcing you to buy a plane ticket in order to cancel the contract. Obviously they havent figued out a way to make an honest buck so they have had to resort to makind a dishonest one.