FITWORKS Highland Heights

Bad customer service, went in to try it out (i recently moved here from akron) and told them I was trying out a few gyms to see what was the best fit. Was told confusing info about memberships and also told the “sale” ended that day. A coworker that works out there told me I could work out with him for a week but was sent multipe txts about the “sale” throughout my guest pass. The gym was packed at 6:30 when I got off work and cleanliness wasn’t good at those times. Went with a diff gym

Thought about joining but it was like pulling teeth to get information on membership and I felt scammed. Joined Planet Fitness down the street from them because I asked questions and got straight answers. I liked that I can park my car and walk right into the gym. Hated the staff, tho. Not a welcoming place.

I joined 2 months ago and love the group exercise classes. Alex is the best when I come. Always a warm smile and a hello. When I bring my mat and the class is cancelled, he will watch it for me when I go in the theatre workout room. Signing up with Scott was fun and he always remembers me when I walk in. They make you feel special and always nice. Love this gym!!

There was a guy cleaning the women's restroom in the middle of the afternoon. Not at the time the signs said hehe wou be. Strange. The same cleaning guy only sweeps the class room a bunch of times while I'm in there and leaves when I'm done. Super annoying

Good gym with a great selection of equipment to use, the theater is great, always something good to watch, I go in the mornings and there is never a huge crowd, staff is friendly and helpfull if you have any questions.

Customer service is TERRIBLE! I was harassed by an employee there cause I was dropping weights. Yet there is a person there who deadlifts in the middle of the gym and drops the weights consistently and nothing is ever said. What a double standard!

Greatest fitness center on Eastside. Family friendly, great staff, excellant choice of free, for members (Certified Instructor led), classes. Zumba, Spin, Yoga, and on and on. Machines are maintained and clean. RARE, if one of the hundreds of machines is down for more than 24 hours. No jerks, or leering creeper types, not a "dating meat market" just a full spectrum of ages, body types, and fitness levels. X2 Training is brutal and even a total beginner is mentored and taught with respect and guidance. Personal Trainers, are the best in the buisiness, young, old, serious lifters, fitness buffs, or senior anti aging, no matter your goal, or lifestyle, you fit in here. Joint replacement rehab, surgery rehab, cardiac event rehab, arthritis prevention, they are equipped for all and more.And CLEAN, full time cleaning on site DAILY. You can SEE them cleaning and sanitizing all day, while you sweat! Thank you Gino!If you join somewhere else, well, you will eventually find your way here. I have been a gym rat for 35 years, been to every Cleveland area gym. This IS the one!

I love it here. I actually just left! I’ve been a member for 2 months and I go about 4x’s week and it’s amazing!! Customer service is awesome, they always make sure the gym is clean and tidy. The cardio theatre room and sauna are my favorites. Every time I go I feel welcomed. I was previously going to LA Fitness and Planet fitness and I’m glad I left! (:

Great facility, very clean and plenty of equipment to choose from. Everyone that works there is very professional and easy to talk to. I had a great experience with Eric, Tom, and Sabrina.Plus any place that shows "Caddyshack" at 6 in the morning is alright in my book!I highly recommend this Fitworks!

I have been a member for several years. Initially the gym was 24 hrs. My biggest complaint is the gym hours now- they close at 6p on weekends and don't open until 5a on Monday. This limits me from working out since I take care of elderly parents and get up at early to fit in a workout. They need to be more accommodating and go back to 24 hrs /7 days a week. My other complaint is the front desk "help". Poor customer service.Positives: the gym is clean and they seem to keep the equipment in good shape. They have a lot of machines and the classes are very good. Spinning classes are excellent. My wish list would be for a spinning or yoga class at 8a on Saturday and Sunday.