Max Fitness Elite in Columbus, GA, offers extensive facilities and amenities for all fitness enthusiasts. With 24-hour access during weekdays, members can enjoy a variety of equipment, including treadmills, bikes, ellipticals, free weights, and squat racks. The gym also features day care, an aerobic room, a stretching room, and machines for every muscle group. Extra amenities such as a sauna, showers, lockers, and a tanning bed add to the overall experience.

Despite its great offerings, Max Fitness Elite faces some issues. Several reviews indicate significant difficulty in canceling memberships, with complaints about poor management and customer service in these situations. Potential members should weigh the benefits against these reported problems before joining. For more information, visit maxfitnesselite.com or call +1 706-653-1444.

Pros:

  • Extensive equipment variety
  • 24-hour access on weekdays
  • Friendly and helpful staff
  • Child care available
  • Clean and well-maintained facilities
  • Numerous fitness classes
  • Skilled personal trainers
  • Additional amenities like sauna and tanning
  • Motivational and supportive atmosphere
  • Reasonable pricing structure

Cons:

  • Difficult membership cancellation process
  • Some reports of poor customer service
  • Inconsistent handling of account issues

Location / Contact

Rating Stats

3.6

out of 5.0

46 reviews
5.0
21 reviews
4.0
2 reviews
3.0
1 reviews
2.0
0 reviews
1.0

Reviews (70)

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Cathy & the Team at Max Fitness are outstanding! The hours are super accommodating & the facility is phenomenally clean.... full body scan was eye opening! Loaded with top notch machines, weights & tons of classes for an affordable price! Thrilled to be getting back into shape💪 Thanks Cathy & Max Fitness...... see you this evening! Mike

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My signup was absolutely amazing. Cathy made me feel like I'd known her forever and we were the best of friends. It was the best first gym experience ever

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READ THE CONTRACT BEFORE SIGNING* I have been told to pay $1 and enjoy three free months but as I started I received a charge of 14.99 since Jan 2022. Later, when I asked they said 3 months are after the contract.* They didn’t explain me that it’s 18 months contract and asked me to sign the paper immediately after enrollment.* My due date is 28th Feb however there is a deduction of $25 on 22nd Feb 22 and they charged me the late fee too..I have screenshots..* After signing the paper which was not explained to me, now they are not assisting me in a right manner!!Money is not a problem but problem is that the staff would have communicated everything properly or at least gave me sometime period to read and sign the contract.Started from $1 and then I paid 25 (1st fortnight of Jan 22) then 25 (2nd fortnight of Jan 22) and will be paying the rest month fee and 99 for cancellation contract.Highly disappointed!!

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The five stars is based on just the customer service and cleanliness of the facility. On my first visit. I helped my daughter get signed up for a membership and the staff was very accommodating. They explained the details of the contract. Clearly. The facilities look very nice and there is a lot to choose from at this location.

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Been a member of Max Fitness for almost 10 years. They have an Amazing staff, gym and ladies bathroom are kept clean, latest equipment and plenty of it. Also love to end my workout in the sauna, so relaxing:)

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Great gym for military!Gym and locker rooms were always cleans and neat. A great selection of equipment and enough benches and Dumbells to ensure you were never waiting long. The second floor area with the turf was great for auxiliary workouts and when you needed some space.Joined for the duration of my stay at Fort Benning. Cancelation was quick and easy when I came down on orders, staff were very helpful.

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Worst experience ever. Trainer Esme only in it for the money not personal development. If I’m paying MY money for a trainer we should focus on the areas I want to improve on. Not do leg day every session. I’ve gotten multiple injuries due to trainer making me do things she has her other more advanced trainees doing. The director isn’t any better. Just wants money. I cancelled and still have been getting billed even though I stopped going back in November. Don’t sign up, they’ll act friendly in the beginning but like a previous review stated it’s just a money scheme

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New in town, first ever interaction with the gym and or employee. Female Employee Was extremely rude upon requesting a day pass to try and feel the gym out and was completely shunned away. Non welcoming gym and filled with ridiculous contracts. All these one star reviews are for a reason and the business openly seems to not care about anything but your money. 0 stars.

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While we attended the gym, it was great. We enjoyed the personal trainers and culture of fitness. However, when we attempted to cancel our membership, it took months. This included us visiting the gym, at which we were told we must cancel through the phone or email. We attempted email and recieved little to no help. Almost 15 calls to the 'cancelations manager' on the phone yielded little results, they would not answer the phone, and wouldn't return calls. Canceling is way harder than it should be, and they make little effort to help you cancel. This would be a great gym if they didn't make every effort to stop you from leaving.

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This gym was my favorite gym to go to! The staff is so sweet and make it so inviting from the first day you walk in. They were able to help both of us with our goals and helped create a schedule that was conducive to our daily life. the PUSH class was the first class I took when I became a member. TJ, Deion and Cathy were amazing instructors. They made it fun and enjoyable. In such a short period of time, Max Fitness became our home away from home. The staff makes a point to not only meet you but remember who you are and always say hello. As far as cancelling, we had no issues. The moment we found out we would be moving away, they made the process easy and efficient. I am not too sure what the negative comments are referring to about the management but I had no experience with "clowns." I will continue to recommend Max Fitness.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.6-star.

This business has 70 reviews.

The address is: 3049 Tower Rd, Columbus, GA 31909, United States .

The contact number is +1 706-653-1444

This service is listed under Gym .

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