City Sports Club

This place is always clean, great place to workout and the staff is very friendly and helpful! Definitely recommend this location. Also, whole foods is right across so this place is located in a great place.

the worst customer service, I was with an instructor named Angel, who told me that I could enter today for my free day pass, so I bought all my things for admission, but at the time of admission the General Manager in the MOST rude way possible he let me know that the pass to visit the Gym was only activated until tomorrow. The truth is, if the customer service is so TERRIBLE, I don't want to imagine the services after being associated. The instructors must give you reliable information from the beginning, the managers must be kind to people and avoid wasting your time. I DO NOT recommend this place.

Terrible front desk service, i usually go to the city sports in vallejo using my buddys guest pass but this one at concord, a guy named J.T immediately said im not allow to go in as a guest and persisted to sign me up a membership. He just wanted to get a commission out of me. Im not usually one for making reviews, but this was just a terrible experience

Was visiting from California. They were very nice and helpful for my first time. Food was delicious and plenty of it. I didn't know where to start but ended with a full belly. Definitely my new spot when I go back to visit.

Sales rep JT lied to us (the older guy wearing a gold chain) and said that the vip guest pass only works a day after redeems and wouldn’t let us in despite the fact that we have done the vip guest pass before and have had no issue. JT is only focused on upselling and getting commission even if it means lying. The gym is nice and most of the staff are too but this type of behavior is unwarranted.

It’s a solid gym and value. Equipment is generally in good shape and the area clean. Like many moderately priced gym it will get busy and miss on some of the details but I’m happy with what I’m paying for.Personal training has been great for me and Brian is a fantastic trainer. I’ve had a few different trainers at other locations but he’s been top notch.

Most of the employees are very very rude. They don't know how to use their software. Instead of appreciating the customer, they act like they are letting you use their private gym or pool. With this kind of customer service they are trying hard so the owner go out of business shortly. Make sure your are out before they go out of business so you don't loss your money.

The manager NICO lack both soft & hard skills to function as a manager. Throughout my time at City Sports, I was enrolled in Personal Training & he did so many mistakes in terms of billing & communicating the contract expectations. When I reached out to him due to billing discrepancies, he had the audacity to rather blame & yell at me. Also, on one instance he yelled “Get the hell out of here” when I was walking through the door because I asked him a simple question about my next billing date. At that point, I decided to cancel both my personal training as well as the Gym membership as I absolutely don’t feel safe coming to a place where the staff is so aggressive and inhuman.

"You need to get out of here"I got a VIP guest pass from an active member and went to this location on 6/20. Whoever on the late shift at 9pm provided me horrible service. I got there and I was told the code needed to be activated before use. I know it may take him a bit time and explaining to do because I was trying to see if there's anyway I can get in using the pass so I don't waste my 30 minutes commute there. He showed no patience, no leniency, and no empathy at all. He just barely explained their sales rep isn't here and told me I "need to get out of here", embarrassing me in front of everyone as if I've done something wrong trying to use my guest pass?? I drove 30 minutes to the gym and I took him less than 10 minutes of time while I was there. I was being respectful the entire time my 10 minutes there but "You need to get out of here" is all I got.

I love this gym. It got everything I need . It has childcare and my daughter loves to go.Sofia is really nice taking care of the kids.Machines are great and group fitness classes are okay but not too much variation. Bathrooms are clean and lockers are great. They have sauna and pool too.Worth the money for the membership!