In-Shape Family Fitness

decent facility, but way too expensive. the employees are rude and don’t care about members. Sunna and steam room have been not working since 2 months, old equipment campier to it’s fee they are charging dirty pool🥲 …

dirty, sauna always broken, rude employees, far too expensive

decent facility, but way too expensive. the employees are rude and don’t care about members. better gyms for cheaper.

Men's sauna still down. Otherwise good experience.

This is regarding a membership I attempted to cancel in August due to moving. InShape hasn’t responded to ANY customer service tickets, emails, or documents mailed throughout the past two months. They’ve charged me for two months after moving. This was my email from yesterday:I’d like to point out a few things first. The Manager, Alisha, said my “hold” was submitted on September 1st, but in my forwarded email, the confirmation email regarding my hold was sent on August 31st (look at date/time of confirmation email.) This hold was only submitted because the cancellation wouldn’t go through on the app. (Again, I was told I can cancel immediately through the app, before the end of the month by the receptionist at Clayton). Below is also the screenshot from the website giving instructions on how to cancel. This same option was there the last week of August but nothing would happen when I tried to click cancel on the app. Saying you can only cancel in person, is not true. I did NOT remove the hold either. Someone on the corporate side removed it so they could charge me the membership fee as well. You can see my email in your system after noticing the hold remove, and getting charged. According to these instructions I don’t even need to submit proof of moving. The receptionist, your website, and app all said and showed that I could cancel before the month started on the app and online. I contacted corporate at that time saying that I was trying to cancel online but nothing was happening. No one EVER responded.You’ve charged me for September, October, and a hold fee when you didn’t “hold” anything. I’ve never gotten ANY responses after so many emails, and also sending my flight info. If you needed more proof that I moved you should’ve responded saying so. I should NOT have had to call Alisha 4 times and use valuable time just to hear my proof of moving wasn’t sufficient enough. Even though I don’t even need to show that I moved, the attached is also a weekly invoice for the temporary place I’m staying at. I do not have utilities or a rental agreement, this is a camping/yurt resort, Lupin Lodge.I’m a special needs music teacher at various Santa Clara County Schools for medically fragile students. I lived up the road from this lodge in the Santa Cruz Mountains of Los Gatos. After the storms my place was ruined by leaks, leaving indoor mold and mushrooms. Believe it or not, a few days after I left, my 16yr old dog (soulmate) suddenly died while I was away at work. You can see posts of that on my Instagram, which you’ll find from the comments on your most recent post that I made. I decided to stay with my mom in Clayton. Guess how I decided to try and decompress and heal from losing my dreamhome, my dog, struggling to keep shelter dogs from being euthanized via fostering, and from working with severely medically fragile children daily? Yes! I decided to get a gym membership! That was the GOAL of getting this membership!Today they “credited” a month to my membership account LOL. Am I supposed to drive over an hour to the gym? What about the other month and hold fee? STILL no responses via email or calls explaining ANYTHING

Steam room down for a month and. Showers has no pressure and low maintenance on men's Showers wonder if we gonna have some refunds on our membership??? Yes because the steam room.

Very disappointed, today was my first time in yoga flow( also first time in my life in a gym) at the end of the class the instructor told me that I should try other classes and find my flow. I didn’t know what to say but it really broke something inside me because she doesn’t know for all the things I have been through and I took yoga because my Dr. told me to do it. If they only want advance level they should say it at the beginning.

Nice big gym. I love Inshape

Nice gym, well-maintained, with clean good-looking showers. It is a clean place with good quality people. Not too many Reckless teenagers. As a matter of fact, not too many youngsters around, probably because it's not one of those $10 per month gyms. If a little more, but you get more too. One advantage is that there are lots of classes which are free and usually the gym is not packed. The swimming pool Works 365 days in a year being warmed up. The parking lot is good size too. Let's not forget the complementary daycare. Very basic, but complimentary.

A bit disappointed. I just joined, and saw that the locker room just was in shabby shape. Made me feel dirty. The steam room was unmaintained, and a shame how low the shower water pressure was. The equipment and decently maintained, but the whole club just kinda had a deep musty odor. I thought it was going to be nicer for the price they are charging. I may try for a month or so to see if it gets better or worse.