Chuze Fitness

I just joined this gym. The staff is nice. I really love the media room and the pool. Very clean gym. I don’t mind how busy it is. Certain times are better than others to work out, you just need to find what works for you. I really enjoy seeing people working out. I love the atmosphere.

This is a wonderful gym and there is a person named Geoffrey and it is a nice person and gives us tour of it...I might be considering doing exercise because I've walked so many times!

Clean and friendly. Adding more Aqua,Fit classes which is great

ChuzeFitness fitness is a great place and the people are amazing it is just a very cheerful place

The employees are always friendly and the facility is usually very clean

I love that there is no judgement when you walk in. It’s all about bettering yourself mentally, emotionally and physically.

Very friendly environment with lots of great people and workout equipment. A place like this makes working out something to look forward too!

Updating my review from 2 stars to 4. I appreciate the owner response and find it satisfying to my situation. Most of my experience has been positive besides this particular day and hopefully going forward this type of thing won't happen and now I'm also aware of this policy.Original review: I had always had a great experience at this Chuze location so honestly I don't like having to leave a review like this but I feel uncomfortable with this mornings events. I always do the Team Training class on Saturday mornings. I had checked in, went and set my phone down in the team training room and then realized I forgot my heart rate monitor in the car. I ran back out to my car to grab it and when I came back in, I was called out from across the counter and told I need to check in again as it's company policy. In the 8 years I've been coming here I've never been told this. If it's company policy that's fine, but either always enforce it or never enforce it because when I've never been told this before when I've run out to my car for two minutes many times, it comes off as one person just being nit-picky. They literally just saw me walk thru the door two minutes earlier and my phone that I needed to check in with was in the team training room. Not sure how my phone was in the class if I hadn't checked in. Also, rather than just letting me know they can check me in by my phone number on the spot which I didn't know until another member who witnessed this told me, she made me go back to the class that was about to start and grab my phone and come back up to the front. Why not kindly say "No worries, just give me your phone number and I can check you in real quick." If this is all policy, that's fine but the way this particular staff member called me out and her tone were something I wasn't used to at Chuze. I said "rude" out loud at this whole display she created which I probably should not have done but the whole thing felt frustrating and somewhat embarrassing and then a customer who hadn't even witnessed the whole thing chimed in to say something negative to me and at that point I just walked away. This was not at all the positive customer service I have been used to at Chuze for several years. I then went and did the class, calmed my nerves and came out with a friend to do the zero gravity bed. It was the same girl at the counter and she was pleasant at this point as was I and I just wanted to move on from the whole awkward experience but as I'm waiting for a bed to be open with my friend the same girl and two other young men were behind the counter. It wasn't busy in that moment and they were all three standing in a circle, sort of whispering and looking over at me while I waited and one of the boys had a sort of disgusted look on his face as he looked at me. I could never say for sure but my guess would be they were discussing me and what had transpired earlier. I'm not saying anything is wrong with people doing their jobs or enforcing their policies but I just feel this could have been handled in a completely different manner that didn't put a dark cloud on the start of my day and honestly embarrass me at the gym. I go to the gym to feel good, not to become some sort of spectacle for not doing a "double check in". All of the instructors at this location are amazing and the front desk staff is usually warm and welcoming although it seems to be slipping a little lately. Today just really left a bad taste in my mouth. I probably wouldn't have left this review had it seemed to be let go after I came out of the class, but being stared at and whispered about kind of pushed it for me if that is in fact what they were doing which seemed to be the case. Hopefully in the future their can be better ways of handling things all around.

Everyone has a rough day sometimes, and yesterday was my turn. I would like to thank general manager Bryan for showing such compassion and kindness towards me. I’m going through tough times and he was the positive encounter that I needed to get through the rest of my day. Thank you Bryan!Yes I would recommend this gym. Always clean and always a smile greeting you at the door.

Clean bright place to workout in. Great customer service