ASI Gymnastics – Plano West is a popular gymnastics center located in Dallas, TX. The facility offers a variety of classes, including gymnastics, ninja warrior programs, and children’s birthday parties. Many parents appreciate the clean, well-maintained environment and spacious areas for both kids and parents. Coaches receive high praise for their friendly and attentive demeanor, making learning fun and engaging for children. However, some customers reported issues with the front desk service and occasional miscommunication about policies and class availability.
While the majority of reviews highlight the professionalism and helpfulness of the coaching staff, especially during events like birthday parties, there are a few concerns regarding the high turnover of coaches and inconsistent customer service experiences. Despite these occasional setbacks, ASI Gymnastics – Plano West remains a favorite for many families due to its engaging programs and dedicated staff.
Pros:
- Friendly and engaging coaches.
- Clean and well-maintained facility.
- Wide variety of programs for kids.
- Highly praised birthday party services.
- Spacious areas for parents and kids.
- Kids enjoy the foam pits and equipment.
- Coaches build strong connections with kids.
- Good safety practices and professionalism.
- Convenient location with flexible scheduling.
- Positive improvement reported by many kids.
Cons:
- Inconsistent front desk service.
- High turnover of coaches.
- Occasional miscommunication about policies.
Location / Contact
- Address: 4051 Rosemeade Pkwy, Dallas, TX 75287, United States
- Phone:+1 972-960-1108
- Website:asigymnastics.com
Rating Stats
Reviews (80)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 80 reviews.
The address is: 4051 Rosemeade Pkwy, Dallas, TX 75287, United States .
The contact number is +1 972-960-1108
This service is listed under Gymnastics Center .
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Ben Hadaway
1 year ago
The instructors are great but the service desk is awful.I have had at least a half dozen interactions with them now.Every time I call its a different answer about policy and makeup. When she first started we had different instructors and make ups, i was told we can make arangement by instructors for makeups in advance but then told when I called they have to be marked absent. Which is it? Communicate your policy to the instructors. Then she couldn't hold the spot. I told the lady, its Halloween she wont be there, can you mark her absent now. Still no. Zero willingness to help or service in any way. Poor attitude.Also, the parking lot is a night mare.EDIT: Emailed manager per request and still no response after 2 weeks. Just go to Dynamix and save yourself the headache.
Laura S. Ortiz Orue
1 year ago
Hello Laura! Thank you for the great review!
Bridget Scarbrough
1 year ago
I threw my daughter’s 6 year old birthday party here and it was perfect! The coaches were so helpful and friendly from set up to entertaining the kids and even serving the food I brought. It couldn’t have been an easier experience for me and my daughter and her friends all had a blast! Facility was clean and I love that there’s enough room in the party room for kids and parents. 5 stars all around!
Kimberly McFeeley
1 year ago
The classes and parties are great. The staff is awesome!
Hector Novondo
1 year ago
Hello Hector! Thank you for the 5 star review!
Graham Krotosky
1 year ago
Hi Graham! Thank you for taking time to rate us. Our goal is to always offer the best customer experience. it seems we missed the mark for you and I would love to hear more about it. Please email, [email protected] with contact information and I will do my best to make this right for you. Thank you!
Whitney Morgan
1 year ago
Madhuri S
1 year ago
Beau Moore
1 year ago
Our kids had a great time
Suzanna Sulfstede
1 year ago
Perfect place for a party! The staff were wonderful to work with and made sure we had everything we needed. The kids all had a blast!